Network Operations Engineer (Tier III)

Description

ActioNet is seeking a Network Operations Engineer (Tier III) to join our team in Vienna, VA.

Responsibilities:

• Multi-disciplined senior network engineer with experience maintaining and fixing wired, wireless, and mobile broadband solutions in response to network faults, errors, incidents, and problems.
• Provides touch labor for all network devices.
• Oversees monitoring of network assets per SLAs.
• Performs break/fix and maintenance activities.
• Deals with more complex network issues, requiring a deeper understanding of the support IT infrastructure.
• Monitors network dashboards, analyzing problems, troubleshooting escalated incidents, coordinating, and reporting all operational information concerning the enterprise network infrastructure.
• Common tasks include resolving configuration issues and account administration.
• Provides subject matter expertise for LAN, WAN, firewalls, and other network technologies.
• Trains junior NOC technicians via knowledge transfer and creation of knowledge articles.
• Investigates and diagnoses incidents to restore failed network services as quickly as possible.
• Leads root cause analysis and suggests resolutions for network infrastructure problems.
• Installs and supports remote access platforms such as VPN, Terminal Services, and Citrix.
• Has a fundamental understanding of network engineering concepts and adapts to emerging technologies as they are introduced to the environment.
• Knowledge of network protocols such as OSPF, BGP, and EIGRP.
• Experience with Cisco command line interface and configuration.
• Troubleshoots complex problems to closure.
• Hands-on technical position that provides Tier 3 technical expertise.
• Experience working with wireless technologies, VPNs, IPSs, WAN Accelerators, and associated technologies.
• Communicates clearly and succinctly, both written and orally, and presents products and ideas in a business-like manner.

Required Qualifications & Skills

• Degree: Technical BA/BS degree;
• Experience: 7 years with bachelor's degree;
• Commensurate: High School diploma or associate degree with a minimum of 10 years performing as a Network Operations Support Engineer supporting large, complex networks in a Network Operations Center environment;
• Specific Skills:
• Experience with DoD IT security requirements;
• Proficient with MS Office Suite (Word, Excel, PowerPoint, Visio);
• Preferred: ITIL v3 or ITSM experience;
• Experience supporting DAF and local base environments;
• Certification(s): DoD 8570 IAT II Baseline Certification (CompTIA Security+ CE or CCNA-SEC);
• CCNP or CCDP or equivalent;
• Clearance: Secret

About ActioNet

ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT solutions provider with 25+ years of stellar performance. Our expertise spans Agile Software Engineering, Cloud Solutions, Cybersecurity, and IT Managed Services.

With a 98% customer retention rate, ActioNet is proud to be named a Top Workplace for 11 consecutive years (2014-2024).

Why ActioNet?

At ActioNet, our Passion for Quality is at the heart of everything we do:

• Commitment to Employees: A great place to work with ongoing investment in our people.
• Commitment to Customers: Driving and sustaining service delivery excellence.
• Commitment to Community: Giving back and building a better world for future generations.

What's in It for You?

• Medical, Dental, and Vision Insurance
• 401(k) Savings Plan
• Paid Time Off (PTO) & 11 Paid Holidays
• Life and Disability Insurance
• Education and Professional Training
• Flexible Spending Accounts (FSA)
• Employee Recognition and Referral Programs
• Employee Assistance & Identity Theft Protection

Equal Opportunity Statement

ActioNet is an equal opportunity employer and values diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.