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Network Operations & Incident Management

Axelon

Fairfield, CA

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JOB DETAILS
SALARY
$40–$55 Per Hour
SKILLS
Agile Programming Methodologies, Analysis Skills, Business Processes, CCNA - Cisco Certified Network Associate, Change Management, Coaching, Communication Skills, CompTIA A+, Continuous Improvement, Cross-Functional, Data Analysis, Environmental Management Systems, High School Diploma, ITIL (IT Infrastructure Library), Incident Management, Information Technology & Information Systems, Large-Scale Systems, Leadership, Lean Manufacturing, Lean Six Sigma, Mentoring, Microsoft Excel, Microsoft Word, Network Administration/Management, Network Performance/Analysis, Network Protocols, Network Software, Network Systems, Operating Systems, Operational Improvement, Operational Strategy, Operations Management, Organizational Skills, Process Improvement, Project Management Certification, Root Cause Analysis, Six Sigma Certification, Six Sigma Green Belt, Trend Analysis, Willing to Travel
LOCATION
Fairfield, CA
POSTED
Today

Pay Rate: $40 - $55 per hour

Summary:

  • Location: Fairfield, CA
  • Duration: 5 Months
  • Work Mode: Hybrid

Responsibilities:

  • Ensure effective operation, improvement, and delivery of IT network systems, business processes, and technology products.
  • Perform data analysis and apply run-book procedures to resolve incidents, escalating as needed.
  • Manage incident, problem, and change management processes, including ticketing, notifications, and technical bridges.
  • Conduct data analysis, trending, and root cause analysis for network and application issues.
  • Implement and support upgrades, maintenance, and continuous improvement initiatives for network operations.
  • Document problems, solutions, and process improvements for future reference.
  • Analyze, design, and optimize business processes, identifying gaps and opportunities for improvement.
  • Develop, implement, and maintain enterprise standards, policies, and procedures.
  • Facilitate cross-functional project teams and lead process improvement initiatives.
  • Act as the primary liaison between stakeholders, technical teams, and end-users.
  • Lead projects of varying complexity, ensuring alignment with business needs and technical integrity.
  • Mentor and coach team members, fostering a culture of engagement, learning, and innovation.
  • Communicate effectively with all levels of the organization, including senior leadership.

Requirements:

  • Education: Minimum High School Diploma/GED or equivalent experience; Bachelor’s degree in information technology, Business, Engineering, or related field preferred.
  • Experience: Minimum 2 years of relevant experience in IT network operations, business process improvement, or product ownership.

Preferred Skills:

  • Experience in Agile environments, ticket management systems, and large-scale or enterprise-wide projects.
  • Desired certifications: Agile Certification, Lean Six Sigma (Green Belt or higher), ITIL certification, CCNA or other relevant networking certifications, Project Management Institute (PMI) certification, CompTIA A+.
  • Strong knowledge of network protocols, software applications, and operating systems.
  • Proficiency in process improvement methodologies (Lean, Six Sigma, ITIL).
  • Excellent communication, organizational, and leadership skills.
  • Advanced proficiency in Microsoft Excel and Word.
  • Availability to work varied shifts in a 24/7 operations environment.
  • Willingness to travel as needed for meetings, training, or fieldwork.

About the Company

A

Axelon

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