Accounting, Analysis Skills, Automation, Brokerage, Cargo/Freight, Carrier Quality, Change Management, Change Requests/Orders, Cloud Applications, Cloud Computing, Communication Skills, Computer Science, Conference Management, Continuous Improvement, Cross-Functional, DNS (Domain Name System), Facebook, Financial Planning, IT Service Management (ITSM), Incident Management, Incident Response, Information Technology & Information Systems, Knowledge Base, Logistics, Mail Processing, Metrics, Microsoft Windows Azure, Network Administration/Management, Network Connectivity, Network Operations Center, Operational Audit, Operational Improvement, Patient Assessment, Problem Solving Skills, Process Improvement, Risk Analysis, Root Cause Analysis, Sales Support, ServiceNow, Standard Operating Procedures (SOP), TCP/IP (Transmission Control Protocol/Internet Protocol), Technical Leadership, Trend Analysis, Truckload Freight, Tuition Reimbursement, User Documentation, VPN (Virtual Private Network), Writing Skills
Network Operations Specialist - 3rd Shift - Cincinnati, Ohio, United States - 9080 - TQL
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Network Operations Specialist - 3rd Shift
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General information
Country
USA
State
Ohio
City
Cincinnati
Descriptions & requirements
About the role:
As a Network Operations Specialist at TQL, you'll be on the front lines of IT Operations, ensuring the stability, performance and visibility of our enterprise technology environment. You'll monitor a diverse set of systems - including infrastructure, applications, cloud services and network connectivity - while triaging incidents, leading response efforts and continuously improving our monitoring and alerting practices. This role is ideal for someone who thrives in high-pressure situations, enjoys solving complex problems and is passionate about operational excellence.
What's in it for you:
$59,000-$80,000 base salary
Advancement opportunities with aggressive and structure career paths
A culture of continuous education and technical training with reimbursements available
Hybrid work environment with the ability to work remotely 40 hours per month
Comprehensive benefits package
Health, dental and vision coverage
401(k) with company match
Perks including employee discounts, financial wellness planning, tuition reimbursement and more
Certified Great Place to Work and voted a 2019-2026 Computerworld Best Places to Work in IT
What you'll be doing:
- Monitor infrastructure, applications, cloud services (e.g., Azure) and network connectivity using tools like Datadog, SolarWinds and PRTG.
- Perform initial triage of alerts and incidents, determine severity and escalate appropriately
- Serve as Incident Commander during high-priority incidents, managing conference bridges and coordinating cross-functional response
- Communicate clearly and consistently with stakeholders during incidents, including IT leadership and business units
- Maintain and improve runbooks, knowledge base articles (ServiceNow KB) and standard operating procedures
- Analyze incident and alert data to identify trends, reduce noise and improve signal accuracy
- Participate in weekly incident reviews and post-incident analysis to drive operational improvements
- Collaborate with infrastructure, cloud and development teams to ensure new services are properly monitored
- Support change management processes by reviewing change requests, assessing operational risk and coordinating NOC readiness for planned changes
- Recommend enhancements to alerting logic, thresholds and observability standards
- Contribute to automation initiatives that reduce manual intervention and improve response times
What you need:
- Availability to work the hours of 11p.m. - 8a.m. and weekends
- Associate degree in IT, Computer Science or equivalent experience (Bachelor's preferred)
- 2+ years of experience in IT operations, system monitoring or incident response in an enterprise environment
- Demonstrated ownership of incident management, including leading high-severity incidents and coordinating cross-functional response
- Proficiency with enterprise monitoring platforms (Datadog, SolarWinds, PRTG, Azure Monitor)
- Hands-on experience with ITSM platforms (ServiceNow required)
- Strong understanding of infrastructure and network fundamentals (TCP/IP, DNS, VPN, cloud services)
- Ability to analyze logs, metrics and alerts to identify root cause and recommend remediation
- Clear, confident communication in high-pressure scenarios; skilled in updates and documentation
- Scripting or automation experience is a bonus (e.g., PowerShell, Python); experience with incident notification tools (e.g., Everbridge, xMatters)
Where you'll be: 4289 Ivy Pointe Blvd Cincinnati, OH 45245
Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.
About Us
Total Quality Logistics (TQL) is one of the largest freight brokerage firms in the nation. TQL connects customers with truckload freight that needs to be moved with quality carriers who have the capacity to move it.
As a company that operates 24/7/365, TQL manages work-life balance with sales support teams that assist with accounting, and after hours calls and specific needs. At TQL, the opportunities are endless which means that there is room for career advancement and the ability to write your own paycheck.
What's your worth? Our open and transparent communication from management creates a successful work environment and custom career path for our employees. TQL is an industry-leader in the logistics industry with unlimited potential. Be a part of something big.
Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.
If you are unable to apply online due to a disability, contact recruiting at recruiting@tql.com
Apply now
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Total Quality Logistics LLC
Look around. Virtually everything you use, wear, and eat has made its way to you thanks to the transportation industry - and specifically, truckload transportation. TQL provides the expertise, strategy, and solutions to get raw materials and finished products where they need to be 24/7/365.
We are a nationally recognized, proven leader in transportation logistics. We connect consumer product and industrial goods shippers with truck operators who transport their freight to market destinations across North America. Our 2,000-member workforce identifies the right trucks for particular freight loads, negotiates rates, and ensures on-time delivery. Our insistence on honest, straightforward communications minimizes missed shipments, delays, and product shortages on store shelves.
Our Clients
In 2011, we worked with more than 7,000 customers and 50,000 carriers across North America to move more than 500,000 loads. We moved approximately 3,500 different types of commodities including fresh fruits and vegetables, packaged foods and beverages, meat and poultry, machinery and equipment, and much more. We are recognized experts in moving time-sensitive products, temperature controlled shipments, and cross-border moves.
2,500 to 4,999 employees
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