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Network/Operations - Technical Support - Sr

Artech LLC

New York, NY

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JOB DETAILS
SALARY
$25–$30 Per Hour
SKILLS
Apple Macs, Computer Science, Cryptography, Customer Relations, Customer Support/Service, Google Apps, Help Desk, High School Diploma, Image Editors, Information Technology & Information Systems, Laptop PC, Mac Operating System, McAfee Product Family, Microsoft Active Directory, Microsoft Office, Microsoft Windows Operating System, Mobile Devices, Operating Systems, Operational Support, Operations Processes, Process Improvement, Process Management, ServiceNow, Skype, Software Testing, System Center Configuration Manager (SCCM), System Test, Systems Administration/Management, Technical Support, VMWare ESX/ESXi, Virtualization, ZenDesk
LOCATION
New York, NY
POSTED
1 day ago

Job Title:Technical Support
Location: New York City - Onsite 
Duration: 6 months possible extension or conversion 
Pay Rate: $25-$30/hr on w2 - without benefits
 
Required Skills & Qualifications

  • Applicants must be able to work directly on W2.
  • Minimum of 3 years of experience in remote administration and end user support.
  • Minimum of 3 years of experience with Windows 10 or earlier operating systems.
  • Minimum of 3 years of experience with ticketing and traffic reporting tools (e.g., Zendesk, HPSM, ServiceNow).
  • Minimum of 1 year of experience with Google suite applications.
  • 1 year of experience with platform management and integration, including JAMF Casper Suite or SCCM.
  • Minimum of 1 year of experience with macOS (High Sierra).
  • 1 year of experience with Active Directory services integration.
  • High School Diploma, GED, or equivalent certification required.

Preferred Skills & Qualifications

  • Bachelor’s Degree in Business, Information Systems, Computer Science, or equivalent experience.
  • 1 year of experience with defining, implementing, and leveraging process management functions (change, incident, problem).
  • Client certification(s) are a plus.
  • 1 year of experience with virtualization technologies, including Client tools (Fusion, ESX).
  • 1 year of macOS Server administration experience.
  • 1 year of experience with productivity tools on Mac, including MS Office, Lync, or Skype.
  • 1 year of experience supporting 100 end users on Mac.
  • 1 year of experience with image deployment, software and system testing, and encryption and security tools (e.g., McAfee) on Windows and macOS.

Day-to-Day Responsibilities

  • Provide support for a fast-growing group of team members in multiple divisions.
  • Focus on laptop support with a mix of Windows PCs, Macs, and mobile devices.
  • Deliver top-notch, customer-focused support.
  • Engage in cross-training efforts among peers where applicable.
  • Contribute to site-level operational readiness and process improvements.
  • Collaborate frequently with the site lead and act as a back-up when delegated.
  • Assist the Service Desk by actively taking and resolving intake calls.

About the Company

A

Artech LLC

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