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Network Operations Technician

LanceSoft Inc

Washington, MO

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JOB DETAILS
JOB TYPE
Full-time
SKILLS
Analysis Skills, Best Practices, Communication Skills, Conference Management, Customer Escalations, Customer Support/Service, Emergency Management, Emergency Services, HIPAA (Health Insurance Portability and Accountability Act), Hospital, ITIL (IT Infrastructure Library), Identify Issues, Multitasking, Network Administration/Management, Network Monitoring, Network Operations Center, Power Outages, Presentation/Verbal Skills, Standard Operating Procedures (SOP), Systems Administration/Management, Technical Support, Writing Skills
LOCATION
Washington, MO
POSTED
30+ days ago
This is a Night Shift. Job description: Perform pro-active monitoring of Client network, server, and application infrastructure. Quickly identify infrastructure service degradations and failures using monitoring tools, management systems, and vendor specific utilities. Actively troubleshoot high priority multi-user impact events escalating as business needs dictate. Facilitate communications with end users and technical teams in support of both routine and reactionary monitoring events. Maintain tickets, logs, and records in accordance with ITIL best practices via Client SOPs. Utilize NOC run-book guidelines for first level break/fix restoration needs. Initiate and coordinate outage conference bridges as part of the outage management process. Support team members in dealing with large scale network events. Monitor weather conditions across the Client and escalate to appropriate regional hospitals, clinics, and emergency management services. Qualifications Minimum of 3+ years working in a Network Operations Center(NOC) or Service Desk\Server administrator type of role Good knowledge of troubleshooting, identification, isolation and resolution of network related issues Foundational knowledge of ITIL principles and HIPAA compliance Proven ability to work in a fast-paced, high pressure and ever changing environment Competencies Strong customer service skills Strong technical and trouble shooting skills Proven analytical skills Ability to multi-task Excellent written and verbal communications skills Must have the desire to learn *// EEO Employer Minorities/ Females/ Disabled/ Veterans/ Gender Identity/ Sexual Orient //*

About the Company

L

LanceSoft Inc

We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc). 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.

COMPANY SIZE
2,000 to 2,499 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
2000
WEBSITE
http://www.lancesoft.com/

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