Network Operations - Tools Engineer

Job title: Network Operations - Tools Engineer
Location: Newark, NJ (Hybrid)
Contract: 6+ months

NOTE :

• This position involves travel 50% of the time throughout the State of NJ. Candidate must have own vehicle and will be reimbursed for mileage.

Short description
The NOC requires a tool development resource to maintain, update and create tools, alerting mechanisms, dashboards and reports in support of the NOCs mission.

Job Description:
The Network Operations Center (NOC) is staffed 7x24 and is tasked with Monitoring, Awareness and Technical infrastructure(Network\WiFi\Compute\Application-Services) availability, events and anomalies. NOC requires a tool development resource to maintain, update and create tools, alerting mechanisms, dashboards in support of the NOCs mission. System administration as it relates to Tool development, configuration, customization, and training for SolarWinds.

Primary areas of expertise included:
System administration and configuration of NPM, NTA, NCM, IPAM to manage and monitor network infrastructure, including routers, switches, firewalls, and load balancers. In technology infrastructure specific to the support role of the NOC.
Configuration Management Repository
This is an Individual Contributor role; must be fully competent to work under general direction. Knowledge of function for which application is designed (Networks, Network Monitoring, Network Metrics, etc.).

Job Description:

• Recommend, Design and Integrate monitoring\ alerting solutions within SolarWinds with ServiceNow integration
• Experience with creating / modifying customized dashboards leveraging Power BI / SolarWinds SQL Tables
• Perform requirements gathering necessary to design and build infrastructure / applications enterprise monitoring
• Perform analysis and make recommendations on tools design that meets industry best practice for monitoring and troubleshooting.
• Validate the system for functionality, performance, fault tolerance and operational readiness.
• Work closely with operational support teams such as Network, Windows, and Cyber Security to provide a holist solution.
• Execute detailed network / server discovery, device monitoring, topology visualization
• Assist with identifying root cause analysis (RCA) capabilities.
• Identify issues, develop, and maintain processes that address and resolve them, (and be sure to communicate/stakeholders as needed).
• Assist to make enhancements (SolarWinds) and troubleshoot issues as they occur.
• Proactively put forward ideas that support operational & project objectives (e.g., development, testing solutions
• Maintain runbooks, logs, and records in accordance with ITIL best practices via Se
• Stay on top of state-of-health monitoring and SLA targets.
• Perform special projects and initiatives as assigned.

Preferred skills:

• 3+ years of hands-on experience with enterprise Monitoring and Observability platforms, including implementation, customization, and operational support.
• Subject Matter Expert (SME) in SolarWinds Monitoring Solutions (required), including core components, platform alerting, reporting, and performance optimization.
• Strong hands-on experience integrating and supporting monitoring tools, including: SolarWinds
• ServiceNow (event, incident, and workflow integrations)
• Experience with advanced monitoring and correlation platforms such as Datadog and BigPanda (highly desirable)
• Working knowledge of Syslog and SNMP v2/v3,including:
• Trap forwarding and receiving
• Configuration, validation, and troubleshooting
• Proven experience in automation of repeatable monitoring tasks, including:
• Event and alert automation
• Report generation and scheduling within SolarWinds
• Ability to diagnose and resolve complex technical issues across infrastructure, applications, and network monitoring
• Experience in configuring and managing:
• Monitoring profiles
• Polling policies
• Thresholds and alert conditions
• Platform administration experience supporting large-scale, enterprise monitoring environments, ensuring stability and performance.
• Demonstrated ability to manage and coordinate across multiple monitoring tools and integrations in a hybrid en
• Strong collaboration skills with the ability to coordinate effectively with SolarWinds Platform Administrators, infra and operations stakeholders.

Required Skills

• Monitoring and Observability platforms, including implementation, customization, and operational support.
• Recommend, design, and integrate monitoring and alerting solutions within SolarWinds with ServiceNow integration.
• Subject Matter Expert (SME) in SolarWinds Monitoring Solutions, including core components, platform architecture, alerting, and reporting.
• Report generation and scheduling within SolarWinds.
• Resolve complex technical issues across infrastructure, applications, and network monitoring domains.
• Experience creating and modifying customized dashboards leveraging Power BI and SolarWinds SQL tables.