Network Operator

Network Operator

Responsibilities:

• Support Retail Network Modernization effort by maintaining a constant presence in the chats and/or conference call.
• Communicate via email notification of any single and/or multiple high impact store outages to appropriate field service managers and command center personnel.
• Support our business partners in any/all ongoing projects and business initiatives such as router/switch replacements, store turn-up/turn-down, store configuration, wireless devices, upgrades, etc.
• Provide Excellent Customer Service in all you do, by being diligent and thorough ensuring the customer's needs are satisfied in a timely manner.
• Respond to incidents, email, instant communicator, and phone calls for any Network issues that may be going on. Analyze, fix or escalate depending on issue and follow up on escalated issues to ensure incident is resolved.

Role Description:

The Network Operator position is a critical role that is responsible for all operational readiness and support for Albertsons Companies Retail and Backstage networks. This role encompasses all data and voice devices, hardware and software. The Network team partners with our field services personnel and vendors to restore service to any affected stores, distribution centers, warehouses and backstage offices, in a timely manner. The incumbent will be responsible for monitoring, restoring service and documenting all efforts to that end. The incumbent will also support the retail modernization project.

Overview of Project Work Scope:

The Network Operator is responsible for operating network infrastructure and applications in the Deer Valley Data Center. This role will be a rotating shift role to support Albertsons Companies 24/7 operations.

Top 3-5 Required Skills:

• Strong knowledge of MPLS, T1's DDS, LAN/WAN protocols (BGP, SNA, TCP/IP, GRE, DMVPN)
• Strong knowledge of Cisco Network Equipment (routers, switches, wireless, IOS) and Network Management Tools (Fluke, TruView, Netcool, ITNM)
• Experience with troubleshooting DSU/CSU, circuit configurations, HSRP, EtherChannels, VLAN and general ACL related issues. Preferably has Meraki background
• Knowledge of multiple network topologies such as OSPF, iBGP, Nexus, etc.
• Knowledge of Call Manager (CUCM) BCM, VOIP/SIP

Key Deliverables:

• Monitor network production routers, switches, firewalls, load balancers and access points through the use of ITNM. Respond to tickets that are created from these tools.
• Document and update Network turnover, incidents and other tools that are used to track issues.
• Work closely with Field Services, Service Desk and other internal support groups to identify, resolve or coordinate resolution of any Network problems.
• Work closely with our business partners (Telecommunication, CenturyLink) to ensure any service outages are escalated and resolved within set service level agreements.
• Support our business partners in any/all ongoing projects and business initiatives such as router/switch replacements, store turn-up/turn-down, store configuration, wireless devices, upgrades, etc.
• Provide Excellent Customer Service in all you do, by being diligent and thorough ensuring the customer's needs are satisfied in a timely manner.
• Respond to incidents, email, instant communicator, and phone calls for any Network issues that may be going on. Analyze, fix or escalate depending on issue and follow up on escalated issues to ensure incident is resolved.