Position: Network Operator
Who we are: Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people with the mission of bridging the digital divide between America's major cities and America's smaller regions. The services we offer-faster, more reliable internet service; expanded, free digital and HD TV choices; and superior technology in home security and phone service-are a direct result of our powerful culture of growth and innovation.
As we continue to grow, so do our career opportunities. We aim to be at the forefront in delivering easy-to-use, high-tech entertainment, communications, and internet products to the communities we serve. To achieve this, Mediacom Communications seeks talented professionals to partner with us in meeting these challenges and realizing what we can imagine. Take that next step toward your future and join our growing team!
Position Overview:
Responsible for monitoring HFC network performance to identify, communicate, escalate and manage HFC outages and/or potential maintenances. Assign and prioritize Maintenance technician workload to maintain optimal plant performance. Provide support for field staff using plant monitoring and workforce management tools. Other duties include but are not limited to:
Company Benefits:
Along with that rewarding feeling, you'll be given the Power to Succeed in your career while enjoying ongoing training and a generous benefits package designed to be flexible and relevant to your needs. You'll find all sorts of advantages to joining the Mediacom team including:
Position Responsibilities:
Responsible for outage tracking, escalation, and outage identification via system monitoring tools Responsible for initiating communication with maintenance technicians in order to gather updates and ensure safety Prioritize, assign, and dispatch work for maintenance technicians via Workforce Management Responsible for providing maintenance technicians troubleshooting guidance through the use of system monitoring tools Records accurate and detailed outage/maintenance data via database Responsible for answering inbound calls from technicians in a timely manner and providing support to the same Constant monitoring of all outage detection tools such as CID, Alarm Central, Auto Outage Dashboard, and near real-time trouble call report Monitors system picture performance to verify that all channels are on the air and clear, reporting irregularities to proper personnel Perform other duties as required or assigned
Position Requirements:
Get to know us: Mediacom Communications is known by our Mediacom brands, including:
Our Awards: Mediacom is proud to have received the following recognitions:
Who you are matters here: Mediacom Communications is committed to Equal Employment Opportunity (EEO) for all employees and applicants for employment. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. These protections extend to all employment policies, practices, and actions, including, but not limited to, recruitment and hiring; job assignments; performance management; rewards; promotions; training and development; reassignments; discipline; and separations.
Disclaimer: The salary range for this position is $14.00 - $18.00 an hour. When making a job offer, we consider several factors in our determination, such as years of related work experience; relevant skills and qualifications; education level; and certifications/licenses.
Mediacom Communications is one of the nation’s leading cable operators focused on serving the smaller cities and towns in the United States. We are dedicated to keeping jobs in the communities we serve and providing individuals with the Power to Succeed. Our diversified workforce of over 4,600 employees lives and works in the 22 states where we do business.
A lot of companies say they’re at the forefront of technology, Mediacom follows through. We are committed to bridging the digital divide between major cities and America’s smaller regions by providing the best technology available. We have launched a 1 Billion dollar investment plan, “Project Gigabit” that will bring 1-Gigabit broadband internet service to virtually all of the 3 million homes and business we serve across 1,500 communities, add more access capability for small business and more. As Mediacom continues to grow, so do the career opportunities within. When you join Mediacom, you join one of the most stable and dynamic technology companies in the market today.
We are dedicated to keeping jobs in the communities we serve and give back to these vibrant communities through various programs, scholarships and grants. One Mediacom program, Connect2Compete, offers eligible families low-cost internet service. Annually, Mediacom awards tens of thousands of dollars in scholarship funds to students through the World Class Scholars Program, September 11 Memorial Fund, and Entrepreneur of Tomorrow Awards. Additionally, community grants fund a variety of specific offerings such as our Arts and Culture Grant Cycle in Dubuque, IA.
You'll also find all sorts of advantages to joining our family. Along with the rewarding feeling that comes from serving your community, you’ll be challenged to advance in your career while enjoying a generous benefits package designed to be flexible and relevant to your needs.