Network Records Specialist I

Network Records Specialist I – 811 Locate Ticket Screener
Pay Rate: $30 Per Hour
Location: Canonsburg, PA 15317
Schedule: Hybrid (WFH Monday & Friday; Onsite Tuesday–Thursday)
Duration: 03/23/2026 – 03/26/2027
Hours: 40 hours per week
Travel: None
Overtime: Not approved

Position Overview

The 811 Locate Ticket Screener plays a critical role in the damage prevention process by reviewing and screening utility locate requests submitted through the 811 system. This role ensures tickets are accurately assessed, prioritized, and routed to support safe excavation and construction activities.

This position is primarily office-based with a hybrid schedule and requires strong attention to detail, experience with high-volume ticket processing, and familiarity with utility locating practices.

Key Responsibilities

• Review incoming 811 locate tickets for accuracy, completeness, and relevance to company assets

• Determine ticket priority and route to appropriate internal or external teams

• Cross-reference ticket locations using GIS systems and asset databases

• Process Utility Design Requests and Tracer Wire requests

• Manage 811 inbox and support locator invoice processing

• Communicate with contractors, utility locators, and internal teams to clarify ticket details

• Identify potential conflicts or risks and escalate when necessary

• Maintain detailed records of ticket activity, status updates, and communications

• Support damage prevention initiatives and reporting efforts

• Perform administrative duties related to ticket tracking and documentation

Required Qualifications

• High School Diploma or equivalent required

• 1–2 years of experience in utility locating, construction, telecommunications, or related field

• Direct experience with 811 locate systems (strongly preferred)

• Ability to interpret digital prints/design drawings and utility maps

• Experience working in high-volume ticketing environments (200+ tickets per day preferred)

• Proficiency in Microsoft Excel and ticket management systems

• Strong organizational skills and attention to detail

• Effective communication and customer service skills

• Basic understanding of underground utility infrastructure

Preferred Qualifications

• Technical training or coursework in GIS, telecommunications, or utility locating

• Experience with GIS mapping tools