Duration: 6+ months Location: 100% REMOTE (occasional travel to New Jersey, Charlotte, NC, and Washington, DC)
This role focuses on hands-on troubleshooting, incident resolution, and operational stabilization across interconnected security platforms and Production Support. The successful candidate will drive critical issues to closure while improving reliability and user connectivity within a challenging network security ecosystem.
Requirements:
Palo Alto Networks Panorama
Zscaler Internet Access (ZIA)
Network Security Operations
Responsibilities:
Troubleshoot complex network security incidents affecting remote access, VPN connectivity, and user experience.
Resolve production issues involving Palo Alto Networks, GlobalProtect, Zscaler, CrowdStrike, and Tanium platforms.
Analyze security policy interactions across multiple technologies to identify root causes.
Partner with client stakeholders and distributed support teams to drive issue resolution.
Operationalize corrective actions to improve platform stability and service reliability.
Support Zero Trust initiatives through hands-on administration and troubleshooting of secure access technologies.
26-00686
Numbers & Facts
Location
Charleston, SC (Remote)
Skills
Computer Securityunmatched
Corrective Actionunmatched
Ecosystemsunmatched
Identify Issuesunmatched
Multiplatform/Cross-Platformunmatched
Network Administration/Managementunmatched
Network Securityunmatched
Policy Analysisunmatched
Problem Solving Skillsunmatched
Production Supportunmatched
Reliability Engineeringunmatched
Remote Accessunmatched
Root Cause Analysisunmatched
Security Analysisunmatched
Security Infrastructureunmatched
Security Policyunmatched
User Interface/Experience (UI/UX)unmatched
VPN (Virtual Private Network)unmatched
Willing to Travelunmatched
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