DU Family of Companies is a network of fire protection life safety and security service companies protecting people and property across 30 locations and 11 states. As part of our life safety network ITG Larson is a technology consulting and integration firm headquartered in White Plains NY specializing in information technology telecommunications electronic security systems and low-voltage infrastructure across a variety of industries. As a proud member of the DU Family of Companies powered by APi Group we benefit from the strength of a leading life safety network while maintaining the responsiveness and relationships of a local partner. Living our motto we protect what you value most ITG Larson offers a challenging and rewarding work environment for those passionate about keeping communities safe.Due to continued growth we are looking to add an IT Field Technician Security Systems Technician to our White Plains NY team. In this role you will work directly with our engineering service and project teams to install maintain troubleshoot and support complex technology systems for commercial customers. The position involves advanced troubleshooting field service maintenance upgrades commissioning and customer interaction. Systems supported may include IP cameravideo surveillance systems access control systems intercom systems network infrastructure and PoE devices servers and virtual environments and integrated security platforms. Success in this role requires deep technical expertise the ability to work independently in the field strong communication skills and a commitment to delivering an exceptional customer experience.Key ResponsibilitiesPerform scheduled on-site service visits at commercial client facilities.Troubleshoot and support IP cameras access control systems intercoms servers switches and related infrastructure.Perform system diagnostics maintenance firmware updates and preventative service.Execute and verify system backups for servers databases and security platforms.Audit and document system health device connectivity and network performance.Maintain accurate records including IP addressing inventory firmware versions and network documentation.Support installations upgrades migrations and commissioning activities.Troubleshoot PoE devices switch connectivity VLANs and network communication issues.Collaborate with project managers engineers programmers and other technicians to resolve issues efficiently.Accurately document work performed within the service management platform.Communicate professionally with customers and maintain strong customer relationships.Lead technical efforts in the field and mentor junior team members when needed.Participate in after-hours or emergency support when required.Qualifications10 years of experience in IT low-voltage systems electronic security or a related technical field.Extensive experience working with commercial electronic security systems including access control CCTV intercom and integrated security platforms.Strong understanding of TCPIP networking fundamentals.Strong experience with PoE switches IP devices VLANs and network troubleshooting.Working knowledge of Windows operating systems and server environments.Advanced troubleshooting and problem-solving abilities.Ability to work independently in the field with minimal supervision.Ability to lead technical efforts and assist less experienced technicians when needed.Strong communication customer service and organizational skills with high attention to detail.Valid drivers license with an acceptable driving record ability and willingness to travel regularly to customer sites.Preferred QualificationsExperience with Microsoft SQL Server or other database platforms.Familiarity with VMware Hyper-V or other virtualized environments.Experience with structured cabling and low-voltage systems.Industry certifications such as CompTIA A Network Cisco CCNA Microsoft Certifications or manufacturer certifications.Experience supporting enterprise or commercial environments.The wage for this role is 30.00 to 50.00 per hour based on experience and qualifications.As part of the DU Family of Companies we believe that empowering and investing in our employees as leaders develops an organization that delivers innovative solutions and services that create a superior customer experience. The unique blend of our leaders abilities and the ownership of their work combined with our culture and values creates something that is simply described as the Davis-Ulmer difference.Why Choose DU Family of CompaniesCompetitive CompensationWe offer competitive pay rates for experienced professionals ensuring your skills are recognized and rewarded appropriately.Comprehensive Benefits PackageEnjoy an industry-leading benefits package that includes medical dental vision and additional perks ensuring your health and well-being are taken care of.Strength of the FamilyThe Davis-Ulmer Family of Companies with over 30 locations across the East Coast and Midwest epitomizes the strength of a team-first mindset. Embracing a culture of collaboration we unite to share knowledge resources and best practices across our network of branches. This collective approach strengthens us as a cohesive group amplifying our impact far beyond what any individual business unit could achieve alone.Backed by APi GroupAs a subsidiary of APi Group a publicly traded multi-billion-dollar corporation headquartered in Minnesota we provide the financial stability and support needed for success. Benefit from world-class training and leadership development opportunities backed by a powerhouse in the Fire Life Safety & Security industry.Long-Term Career RelationshipsMany of our employees have been with us for 20 years We believe in investing in the right people fostering enduring professional relationships that benefit both individuals and the company alike. Join us and become part of a community where your dedication is recognized and valued for the long term.Values MatchWe prioritize hiring individuals whose values align with ours. Our commitment to value-driven recruitment is a cornerstone of our PeopleTalent Development Operating Code.Qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability protected veteran status or other characteristics protected by law.DAVIS-ULMERS ENDURING PURPOSE To protect what people value most.All offers of employment are expressly contingent upon the satisfactory completion in accordance with Company policy of a pre-employment drug screening and background check.Equal Opportunity Employer including disabled and veterans.