Network Senior Analyst - Ontario, CA

We use technology to solve problems in spaces, light, and more things to come… for our customers, our communities, and our planet.

Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and Lighting Controls (ABL) and the Intelligent Spaces Group (ISG), we design, manufacture, and bring to market products and services that make a valuable difference in peoples lives.

We are positioned at the intersection of sustainability and technology. Our businesses develop technology that helps save our customers energy and reduce their carbon emissions. We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and location-aware applications.

Job Summary

We are looking for a Senior IT Technician who is responsible for providing advanced technical support for both on-site and remote internal corporate customers. This role is responsible for troubleshooting, diagnosing, and resolving complex computer hardware, software, and peripheral issues. The Senior IT Technician should possess strong technical knowledge and be able to communicate effectively to understand the problem and explain its solution to non-technical customers, ensuring timely resolution of incidents, and contributing to continuous improvement of IT support processes and standards.

*This position is based in Ontario, California. ** Onsite presence is required five (5) days per week at the office location.

Key Responsibilities

• Configure and deploy computers and necessary peripheral devices to on-prem and remote customers
• Install and configure enterprise software platforms (Microsoft Office, Adobe, etc.) in accordance with company standards and specifications
• Perform troubleshooting techniques to diagnose and resolve issues
• Record issues and their resolutions in the help desk system
• Perform root cause analysis to eliminate recurring issues
• Identify opportunities for implementing automation to replace manual tasks
• Create and maintain standard work and knowledge base articles
• Ensure compliance with data security and privacy policies
• Provide training and guidance to customers on how to operate software and computer equipment
• Organize and schedule upgrades and maintenance to minimize disruption to customers
• Perform other IT related functions as directed by management

Minimum Requirements

• 3-5 years of proven experience as IT Technician or relevant position required
• Excellent diagnostic and problem-solving skills required
• Excellent communication skills required
• Outstanding organizational and time-management skills required
• Tech savvy with working knowledge of office automation products, data management and remote control required
• Good understanding of computer systems, mobile devices, and other tech products required
• Degree in Computer Science or relevant field required
• Certification as IT Technician will be an advantage (e.g. CompTIA A+, Microsoft Certified IT Professional) preferred
• Knowledge supporting Mac equipment preferred

#LI-EK1

Travel Requirements

1-20%

We value diversity and are an equal opportunity employer. All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law.

Accommodation for Applicants with Disabilities

As an equal opportunity employer, Acuity Brands is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need an accommodation, you may contact us at (770) 922-9000, select option 4. Please clearly indicate what type of accommodation you are requesting and for what requisition.

Unsolicited Resumes

Any unsolicited resumes sent to Acuity Inc. from a third party, such as an Agency recruiter, including unsolicited resumes sent to an Acuity Inc. mailing address, fax machine or email address, directly to Acuity Inc. employees, or to Acuity Inc. resume database will be considered Acuity Inc. property. Acuity Inc. will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Acuity Inc. will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search.

Language Requirements

Knowledge of French is required for positions permanently located in Quebec so incumbents can communicate with their colleagues and suppliers in Quebec as necessary. French-language training is offered to all incumbents in permanent positions in Quebec who do not have a good knowledge of French.