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Network Service Engineer

Pozent
  • New York, NY
  • Remote
  • $30–$40 Per Hour
  • Quick Apply
30+ days ago

Job Description

Support network integration initiatives for the LHC team by providing enterprise-level LAN/WAN & telecommunications services. The role focuses on maintaining stable, secure, and reliable network connectivity across integrated environments. This role is for a network engineer in a Windows-based environment.

Project description
  • Support the LHC agency migration initiative, including re-IP activities from LHC IP ranges to IP addresses across approximately 530 LHC agencies.
  • Provide operational support, monitoring, troubleshooting, and maintenance for enterprise LAN/WAN infrastructure with a primary focus on Cisco Meraki networking technologies.
  • Diagnose and resolve network connectivity, performance, and telecommunications issues escalated from first-level support teams.
  • Install, configure, maintain, patch, and support network and telecommunications equipment while ensuring compliance with security and operational standards.
  • Monitor network availability, uptime, and overall infrastructure health across distributed enterprise environments.
  • Collaborate with network engineers, project teams, and business stakeholders to support network implementations, upgrades, and migrations.
  • Deliver technical guidance and support to end users and IT teams, assisting with troubleshooting and network-related issue resolution.
  • Document network configurations, procedures, and operational activities in accordance with organizational standards.
  • AI Utilization Expectations

The contractor will operate as an AI User and is expected to: 
  • Demonstrate proficiency with enterprise-approved AI tools. 
  • Maintain approximately 90% weekly usage of approved platforms such as GitHub Copilot, Microsoft 365 Copilot, and other sanctioned GenAI solutions. 
  • Leverage AI to improve productivity in troubleshooting, documentation, analysis, automation, and decision-making activities. 
  • Continuously develop skills and stay current with evolving AI capabilities and best practices.

Responsibilities
  • Support, monitor, test, and troubleshoot LAN/WAN and telecom infrastructure
  • Monitor network uptime and resolve connectivity issues escalated from Level 1 support
  • Install, maintain, patch, and secure network and telecom equipment
  • Perform routine network maintenance and recommend/schedule repairs
  • Support and train users and IT staff on network/telecom troubleshooting
  • Collaborate with engineers and managers on complex network tasks
Skills - Must have
  • Mandatory Skills (no less than 7 years):
  • LAN/WAN Networking
  • Network Troubleshooting
  • TCP/IP
  • Network Hardware & Telecom Equipment
  • Network Monitoring
  • Experience working in an ITIL environment
  • Hands-on experience supporting, monitoring, and troubleshooting enterprise LAN/WAN and telecommunications environments. Strong understanding of TCP/IP networking, network hardware, and connectivity issue resolution, including escalation handling and system uptime monitoring.
  • Demonstrate proficiency with enterprise-approved AI tools.
  • Maintain approximately 90% weekly usage of approved platforms such as GitHub Copilot, Microsoft 365 Copilot, and other sanctioned GenAI solutions.
  • Leverage AI to improve productivity in troubleshooting, documentation, analysis, automation, and decision-making activities.
  • Continuously develop skills and stay current with evolving AI capabilities and best practices.

Nice to have
  • Experience with healthcare or large enterprise network environments, exposure to network security practices, and ability to train or guide users and junior IT staff. Familiarity with network integration projects is a plus.

Numbers & Facts

LocationNew York, NY (
Remote)
Salary$30–$40 Per Hour

Skills

  • 1st Level Supportunmatched
  • Analysis Skillsunmatched
  • Artificial Intelligence (AI)unmatched
  • Automationunmatched
  • Best Practicesunmatched
  • Cisco Network Systemsunmatched
  • Customer Support/Serviceunmatched
  • Documentationunmatched
  • GitHubunmatched
  • Healthcareunmatched
  • Help Deskunmatched
  • IP (Internet Protocol)unmatched
  • ITIL (IT Infrastructure Library)unmatched
  • Identify Issuesunmatched
  • Local Area Network (LAN)unmatched
  • Maintain Complianceunmatched
  • Microsoft Product Familyunmatched
  • Network Administration/Managementunmatched
  • Network Architecture/Engineeringunmatched
  • Network Configuration Managementunmatched
  • Network Connectivityunmatched
  • Network Integrationunmatched
  • Network Monitoringunmatched
  • Network Performance/Analysisunmatched
  • Network Securityunmatched
  • Network Supportunmatched
  • Network System Hardwareunmatched
  • Operational Supportunmatched
  • Operations Processesunmatched
  • Problem Solving Skillsunmatched
  • Productivity Managementunmatched
  • Security Complianceunmatched
  • Software Patchesunmatched
  • TCP/IP (Transmission Control Protocol/Internet Protocol)unmatched
  • Technical Deliveryunmatched
  • Technical Leadershipunmatched
  • Technical Supportunmatched
  • Telecommunicationsunmatched
  • Telecommunications Equipmentunmatched
  • Training/Teachingunmatched
  • Wide Area Network (WAN)unmatched

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