Network Services Technician

Key Responsibilities

• Provide onsite support for LAN, WLAN, and WAN infrastructure.
• Manage incidents, requests, and network changes through Remedy.
• Install, configure, maintain, and troubleshoot Cisco Meraki network equipment.
• Monitor network performance and respond to alerts and service disruptions.
• Support network deployments, upgrades, and infrastructure projects.
• Maintain network documentation, hardware inventory, and licensing records.
• Coordinate equipment replacements, RMAs, and vendor support activities.
• Assist with power outage recovery and business continuity efforts.
• Collaborate with internal teams and stakeholders to ensure uninterrupted network services.
• Support audiovisual and connectivity needs for meetings, events, and streaming activities.

Requirements

• Experience supporting enterprise LAN, WLAN, and WAN environments.
• Hands-on experience with Cisco Meraki networking solutions.
• Experience using ITSM platforms, preferably Remedy.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent customer service and communication abilities.
• Ability to work independently in a fast-paced onsite environment.
• Professional proficiency in both English and Spanish.

Why Join Us?

• Work with enterprise-grade network technologies in a dynamic corporate environment.
• Play a key role in maintaining critical infrastructure that supports business operations.
• Gain exposure to network projects, deployments, and modernization initiatives.
• Collaborate with experienced technology professionals and business stakeholders.
• Opportunity to make a direct impact while advancing your networking career.