Network Specialist

• Excellent customer service skills with strong verbal and non-verbal communication abilities, make sure to pre- vet
• Minimum of 3 years of IT experience, including 2+ years of Desktop Support and/or Help Desk experience.
• Proven experience providing Tier 1 and Tier 2 technical support in a fast-paced environment.
• Hands-on experience troubleshooting Windows and Mac workstations, software, hardware, printers, and peripheral devices.
• Experience managing and supporting user accounts, permissions, and end-user technical support.
• Strong troubleshooting, problem-solving, and customer support skills with the ability to resolve technical issues efficiently.

• Experience supporting audio-visual equipment and on-site meetings/events.
• Experience managing computer inventory and deployments.
• Experience providing new employee technology orientations.

• Provide Tier 1 and Tier 2 technical support for all computers, software and audio-visual equipment.
• Assist with deployment, maintenance, upgrades and inventory of all computers, peripherals and audio-visual equipment.
• Support on-site events and meetings.
• Create procedures and documentation and provide technical training for faculty and staff.
• Educates faculty and staff on computer related topics (new software, new hardware, system compatibilities).
• Maintain user accounts, permissions and quotas.
• Provides in-person and remote technical support and consultation to faculty and staff on software, hardware and accounts issues.
• Installs and troubleshoots software and hardware for users.
• Provides workstation technical support and troubleshooting for network printers, multi-function devices and Helpdesk support.
• Provides technology orientations to incoming faculty and staff.
• Tests new applications and programs either written in-house or purchased third party to ensure compatibility with the ATRI environments. 
• Maintains computer equipment and related technology spaces and facilities.

• Preferred 3 years of IT and 2 years’ experience in Desktop and/or Help Desk support.
• Must be able to demonstrate excellent customer service and communication skills.
• Must be able to demonstrate ability to learn and continue learning new systems and willingness to take on additional responsibilities.
• Must be able to demonstrate ability to work both independently and cooperatively in a team as needed and follow-up towards the successful completion of assigned tasks.
• Demonstrated experience with networks, workstations, wireless communication, security software and procedures.
• Experience with hosted SaaS (e.g. G Suite, Atlassian, Zoom).
• Demonstrated experience with ticketing systems.
• Experience using command line tools for Mac and Windows. 
• Ability to create or edit scripts and programs in batch script, shell script, or power shell.
• Working knowledge of software development tools including versioning systems. 
• Experience creating and automating processes.
• Experience with mobile device management systems (preferably Airwatch)

Lekhana.Yathiraj@artech.com