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Network Specialist

Tucker Parker Smith Group (TPS Group)

San Diego, CA

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JOB DETAILS
SALARY
SKILLS
Apple Macs, Audiovisual, Communication Skills, Computer Maintenance, Computer Services, Computer Skills, Computer Workstations, Consulting, Customer Relations, Customer Support/Service, Desktop Administration, Equipment Maintenance/Repair, Establish Priorities, Hardware Administration, Hardware Upgrades, Help Desk, Identify Issues, Information Technology & Information Systems, Inventory Management, Mac Operating System, Microsoft Product Family, Microsoft Windows Operating System, Microsoft Windows System Administration, Mobile Devices, Multitasking, Peripheral Hardware, Printers, Scripting (Scripting Languages), Software Administration, Staff Training, Systems Administration/Management, Technical Delivery, Technical Support, Technical Writing, Time Management, Unix Shell Programming, User Account Administration, User Documentation, Windows PowerShell, Workstation Hardware
LOCATION
San Diego, CA
POSTED
16 days ago

Computer Services Consultant II

Location: San Diego, CA (100% Onsite)
Schedule: Monday Friday, 8:00 AM 4:30 PM
Pay Rate: $39/hour
Duration: 6-Month Contract with high likelihood of extension or conversion

Position Overview

We are seeking an experienced Computer Services Consultant II to provide Tier 1 and Tier 2 desktop support in a fast-paced, customer-focused environment. This role is responsible for supporting Windows and Mac workstations, troubleshooting hardware and software issues, maintaining computer equipment, and delivering exceptional technical support to end users.

Key Responsibilities

  • Provide Tier 1 and Tier 2 technical support for hardware, software, and end-user issues.
  • Install, configure, troubleshoot, and maintain Windows and macOS workstations.
  • Support printers, peripheral devices, conference room technology, and audio/visual equipment.
  • Deploy, image, upgrade, and maintain computers and related equipment.
  • Manage user accounts, permissions, and basic system access.
  • Respond to and resolve support tickets in a timely manner.
  • Maintain computer inventory and assist with equipment deployments.
  • Create technical documentation and user guides.
  • Provide technology orientation and training for new employees.
  • Support on-site meetings and assist with technology setup as needed.

Required Qualifications

  • Minimum of 3 years of IT experience, including at least 2 years of Desktop Support and/or Help Desk experience.
  • Experience providing Tier 1 and Tier 2 technical support.
  • Strong knowledge of Windows and macOS operating systems.
  • Experience troubleshooting hardware, software, printers, and peripheral devices.
  • Experience managing user accounts and permissions.
  • Excellent troubleshooting, communication, and customer service skills.
  • Ability to prioritize multiple tasks and work independently in a fast-paced environment.

Preferred Qualifications

  • Experience supporting audio/visual equipment and conference rooms.
  • Experience with computer imaging, deployments, and inventory management.
  • Familiarity with ticketing systems.
  • Experience with Microsoft 365, Google Workspace, Zoom, or Atlassian products.
  • Experience with Mobile Device Management (AirWatch/Workspace ONE preferred).
  • Basic scripting knowledge (PowerShell, Batch, or Shell).

About the Company

T

Tucker Parker Smith Group (TPS Group)

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