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Network Support Customer Success Engineer

The Fountain Group LLC

Plano, TX

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JOB DETAILS
SALARY
$40–$44 Per Hour
SKILLS
Apple Macs, Biology, CCNA - Cisco Certified Network Associate, CCNP - Cisco Certified Network Professional, Customer Escalations, Customer Relations, Disability Insurance, Endpoint Security, Firewalls, Information Technology & Information Systems, Life Insurance, Linux Operating System, Microsoft Windows Operating System, Network Integration, Network Routers, Network Security, Network Support, Network Switching, Operational Support, Product Engineering, Product Planning, Professional Services, Project/Program Management, Sales Management, Security Infrastructure, Technical Strategy, Technical Support, Use Cases, Wireless Communications
LOCATION
Plano, TX
POSTED
30+ days ago
Pay: $40-44/hour W2. Our company offers our consultants a suite of benefits after a qualification period including health, vision, dental, life and disability insurance. 
Hybrid role, onsite work expected 3-4 days/week.
W2 Candidates only; 1099/C2C not possible.
Duties:
Provide technical expertise on our Next Generation Firewall (NGFW) technologies to ensure customers and partners maximize our products' potential.Work closely with our Product and Engineering teams to develop, integrate, and implement network security and endpoint solutions.Serve as a customer advocate, driving product adoption by influencing the product roadmap, leveraging new features, and identifying innovative use cases.
  • Ensure customers maximize their investment by implementing and operationalizing our solutions to achieve their security objectives rapidly.
  • Partner with account teams to deliver a high-visibility, high-touch delivery strategy, technical account plan deployments, and product-level success plans
  • Skills:

  • 3-5 years of overall experience required including at least 1 year in network security engineering, operations, support, or professional service, or similar roles.
  • Bachelors Degree required
  • Working knowledge of PANW NGFW security platforms is highly desirable.
  • Experience with Enterprise network products (router, switch, servers, wireless, monitoring, management) is highly desirable.
  • Working knowledge of Windows, Mac, and Linux operating systems is highly desirable.
  • Network Security certification PCNSA, PCNSE, CCNA, CCNP, or similar is highly desirable.
  • Proven results as a trusted technical advisor, interacting with client teams at various levels of technical and non-technical depth.
  • Experience in customer escalations, account management, and project management.
  • Ability to thrive in a matrixed team environment, anchored by our values of Collaboration, Disruption, Execution, Inclusion, and Integrity.

Who We Are:
The Fountain Group is a nationwide staffing firm with over 80 Fortune 100-500 clients. Since 2001, TFG has maintained a consistent standard of excellence, and our work is broadly recognized every year through numerous industry performance awards. Our success is a team effort.
Browse our website below for additional information on our company.
The Fountain Group
3407 W Martin Luther King Jr. Dr. Tampa, FL 33607
“We work in Life Sciences, Clinical, Engineering, IT, and more. Above all, we specialize in people.”

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About the Company

T

The Fountain Group LLC

The Fountain Group provides Contingent Labor, Statement-of-Work, and Contingent-to-Permanent resources to clients with an internal/external Contingent Labor Managed Service Program or Clients without a program. The Fountain Group is committed to the belief that we all share in the responsibility to conduct our businesses in a socially and environmentally responsible manner. We base this on the premise that a company is much more than the products it offers. The effect a company has on the environment, the people and the communities it serves reflects the company’s dedication to being not only a good business, but to being a good corporate citizen. The Fountain Group believes the key to servicing a client is to identify the client demand precisely. Therefore, The Fountain Group focused its efforts on building and developing a process, which can identify an exact match for our client’s needs. Our process utilizes modern technology combined with 30+ years of Talent Acquisition experience to deliver Precision resources. Financial strength is prominent among The Fountain Group’s corporate values. The future of our business will be built on the innovation, compassion, outstanding services and technology, but a solid financial foundation is required to carry us forward to meet our business goal and support our long term vision.

COMPANY SIZE
500 to 999 employees
INDUSTRY
Staffing/Employment Agencies
WEBSITE
https://www.thefountaingroup.com/

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