Network Support Level 2 NOC

ECLARO

Cary, NC

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JOB DETAILS

SKILLS

CCNA - Cisco Certified Network Associate, Circuit Testing, Confidential Clearance, Customer Relations, Customer Support/Service, Dental Insurance, Detail Oriented, Develop and Maintain Customers, Diversity, English Language, Genetics, Healthcare Providers, Healthcare Software, ITIL (IT Infrastructure Library), Information Technology & Information Systems, JNCIA - Juniper Networks Certified Internet Associate, Juniper Networks Product Family, Maintain Compliance, Network Administration/Management, Network Operations Center, Network Routing, Network Support, Network Switching, Organizational Skills, Regulatory Compliance, Security Clearance, Service Level Agreement (SLA), Technical Support, Testing, Time Management, Vision Plan, Wide Area Network (WAN), Wireless Communications

LOCATION

Cary, NC

POSTED

2 days ago

Network Support Level 2 NOC
Job Number: 26-01154

Progress on your journey to success! ECLARO is currently recruiting for a Network Support Level 2 NOC in the Cary, NC area for one of our clients.

ECLARO’s client is a leading provider of healthcare workforce software and solutions. If you’re up to the challenge, then take a chance at this rewarding opportunity!

Position Overview:

As a Technical Support Specialist within the Global Enterprise Customer Care (WGECC) team, will provide premier support to our enterprise customers.
Will serve as the face of the company, troubleshooting network issues, maintaining network devices, and acting as a strong customer advocate to ensure timely, best-in-class resolutions.

Responsibilities:

Provide front-line technical support and troubleshooting for customer network issues.
Perform circuit testing, manage SD-WAN routing, and maintain devices within customer networks.
Monitor ticket queues and escalate unresolved issues to ensure SLA compliance.
Document all customer interactions accurately using provided ticketing toolsets.
Mentor less-experienced team members.
Maintain strict user, customer, and departmental confidentiality at all times.

Required Qualifications:

Experience: 3 to 5 years working in a Network Operations Center (NOC) environment.
Clearance: Ability to obtain a Government Confidential Security Clearance.
Education: Bachelor's degree or equivalent relevant work experience.
Technical Experience: Proven background in networking technologies (e.g., SDWAN, routing, switching, and wireless) as well as circuit testing.
Language: Fluency in English (written and verbal).
Attributes: Highly organized, detail-oriented, team-centric, and customer-focused with a strong sense of urgency.

Preferred Qualifications:

Degree in Information Technology (IT).
Active industry certifications (e.g., Cisco CCNA or Juniper JNCIA).
Previous experience in a service provider or IT service desk environment.
Familiarity with ITIL methodology and ticketing software.

If hired, you will enjoy the following ECLARO Benefits:

401k Retirement Savings Plan administered by Merrill Lynch
Commuter Check Pretax Commuter Benefits
Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO

If interested, you may contact:
Mark Papalexis
Mark.Papalexis@eclaro.com

212-901-3837 / 516-236-8036

Equal Opportunity Employer: ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status, in compliance with all applicable laws.

About the Company

ECLARO

Eclaro is a Business and Technology Consulting Firm that connects top talent with opportunities nationwide. We have direct access to Hiring Managers from leading Fortune 1000 organizations in almost every industry segment, with particular expertise in:

• Technology and Business Consulting
• Financial Services and Insurance
• Pharmaceuticals and Life Sciences
• Consumer Products, Public Sector, and Utilities

Eclaro provides fully customizable, comprehensive talent acquisition and management of seasoned professionals through a number of business models, including:

• Consulting
• Professional Hiring
• Global Integrated Delivery™
• Managed Services

Eclaro recruits and manages a staff of highly skilled individuals in an array of specialized disciplines enabling our clients to leverage new opportunities, respond to increased and changing demands, and increase their profitability.

Eclaro’s Management Team averages over 25 years of experience in partnering with clients in technical, corporate operations and human capital solutions. We hold ISO 9001:2008 certification and have achieved SOC 2 Type 2 certification in Security, Availability and Confidentiality. Eclaro’s decades of expertise and collaborative practice have proven that The Right People are The Answer.

COMPANY SIZE

500 to 999 employees

INDUSTRY

Staffing/Employment Agencies

FOUNDED

1999

WEBSITE

http://www.eclaroit.com

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