Network Support Tech - Journeyman

SMS is seeking a Network Support Technician/Journeyman to support the AGUN Operations team by providing Tier II network support, troubleshooting, and operational sustainment for the Army's global enterprise network. This role ensures the direct down trace configuration, troubleshooting and touch labor, providing input for local IT personnel assisting with network maintenance.

Since 1976, SMS has specialized in modernizing legacy IT and sustaining complex enterprise environments for federal agencies. With the goal of building long-term partnerships with our customers, we invest in our employees by providing the training, tools, and support they need to keep critical missions operational, improve performance, and reduce risk. SMS is headquartered in McLean, Virginia, with offices and on-site operations at customer locations throughout the United States. For additional information on SMS, visit www.sms.com.

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Job Responsibilities

• Ensure the operation and maintenance of the AGUN information technology and network infrastructure.
• Responsible for the installation, configuration, maintenance, and reliable operation of computer systems, servers, and networks.
• Contribute to the overall performance, security, and availability of the program's Information Technology (IT) environment.
• Diagnose and resolve network-related issues, installs network hardware, implements network configurations, and provides technical support to end-users.
• Configure, implement and operate IT and network applications to manage and perform network management and orchestration functions in production, lab, staging and test environments.
• Manage and assign relevant Internet Protocol (IP) space in coordination with other systems across the Army Department of Defense Information Network (DODIN-A) Operations Center.
• Meet with the Army DODIN-A Operations Center regularly to report on the status of the orchestration implementation and overall network health.
• Collaborate with assigned technical team to implement base configuration files for any changes that need to be made to new devices.
• Develop, maintain, and update technical documentation such as enterprise architecture, application/system design, and network architecture and design

Required Qualifications

• Bachelor's degree with 4+ years of experience (or Master's with 2+ years); equivalent experience considered.
• Experience supporting Cisco SD-WAN and enterprise networking technologies, including LAN/WAN, BGP, VPNs, routing, firewalls, and network troubleshooting.
• Hands-on experience with two or more technologies such as Cisco, Juniper, Palo Alto, Dell Networking, or AppGate.
• Experience with ITSM tools (JIRA preferred), VMware, Red Hat Enterprise Linux, and DoD network/security environments.
• Strong communication and problem-solving skills.

SMS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.