Network Support Tech Lvl I

Overview:

Network Support Technician provides quality on site support to Huntsville Hospital users with a high degree of customer service, technical expertise, and timeliness. The Network Support Technician provides support for installation, upgrades and maintenance of all hardware and software in the LAN and WAN environment. Performs preventative maintenance on all networked equipment. Troubleshoots and performs repairs when possible and coordinates vendor service as needed. In all instances, the Network Support Technician is the advocate for the user.

Responsibilities:

Experience configuring and installing PCs, network printers, peripherals, and software across all campuses.  Ability to troubleshoot hardware and software issues in person, over the phone or remotely.  Familiarity with Microsoft Office Suite and meeting platforms such as Zoom, Teams or GoToMeeting.  Ability to lift, move, and install PC’s, peripherals and printers while performing detailed cable management.  Working knowledge of Microsoft Windows operating systems as well as Local Area Network topologies.

Qualifications:

Requires an AS degree from an accredited college or university in Computer Science or related field.  Extensive experience may be considered in lieu of degree.

About Us:

Highlands Medical Center is a 170-bed hospital located in Scottsboro, offering a wide variety of emergency, inpatient and outpatient services to support the wellness of our community. A part of the Huntsville Hospital Health System, HMC has the strength of a collaborative group of high-performing hospitals across North Alabama to share information, processes, ideas and best practices for continual enhancements to the care and services offered to meet the health care needs of our diverse community. Accredited by the Joint Commission, Highlands Medical Center stands out as one of the top-rated healthcare providers in the state.

In addition to Highlands Medical Center, the system provides many services through owned-entities across the community - Highlands Family Medicine, Highlands Home Health, Highlands Occupational Medicine, Highlands Surgical Services, Jackson County Family Medicine, Scottsboro OB-GYN, Highlands Pediatrics, and Highlands Health & Rehab and Cumberland Health & Rehab, two rehabilitation and long-term care nursing homes. With over 720 employees, HMC is one of the largest employers in Jackson County.