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Network Support Technician

TURNKEY TECHNOLOGIES INC

East Syracuse, NY

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JOB DETAILS
SKILLS
Analysis Skills, Antivirus, Communication Skills, Computer Maintenance, Computer Workstations, Customer Satisfaction, Firewalls, Health Insurance, Identify Issues, Laptop PC, Lift/Move 70 Pounds, Microsoft Office, Microsoft Windows Operating System, Multitasking, Music, Network Support, On Call, Problem Solving Skills, Systems Administration/Management, Systems Hardware, Systems Maintenance, Team Player, Technical Support, Willing to Travel, Wireless Communications
LOCATION
East Syracuse, NY
POSTED
30+ days ago
Benefits:
  • 401(k) matching
  • Free food & snacks
  • Health insurance
  • Paid time off
  • Parental leave
  • 401(k)

We are looking to expand our in house technical  team.




Position:


As a Network Support Technician you will be a member of a team that supports incoming requests, manages ticket queues and works with clients over the phone, and occasionally in person, to provide outstanding technical support in an ever changing network environment.


Duties:


This position will include the following duties at a minimum:


  • Manage tickets using our ticketing system (TK-Tracker2)
  • Manage endpoints
    • Remote support
    • Monitoring
    • Reporting
    • Support
  • Backup monitoring of systems and networks
  • Workstation & laptop support
  • Phone configurations and support
  • Antivirus system management
  • Internet install and support
  • TurnKey TV and Music system support
  • Firewall support and updates
  • TurnKey wireless network support
  • On call rotation
  • Makes follow up calls as required ensuring customer satisfaction.
  • Assists in installing, designing, configuring, and maintaining system hardware and software; analyzes, troubleshoots and tracks the nature and resolution of problems.
 


 


Additional information:


 


  • Occasional travel may required.
  • Occasional overtime hours  may be required.
  • Certifications are helpful.
 


Requirements


Working in technical support is preferred, however, if you have the ability, integrity and capacity to join our team we are willing to hire and train you for success.


  • Candidate must have the ability to lift 70 pound, use a ladder, and kneel.
  • Candidate must have the ability to multitask
  • Candidate must be able to work as part of a team
  • Candidate must be able to work in a flexible and growing environment
  • Candidate must be able to communicate to customers with various levels of technical knowledge
  • Familiarity with Microsoft Windows and Microsoft Office
Benefits


  • Employer provides the following benefits
    • Health Insurance
    • 401K Retirement account with matching
    • Paid Time Off
    • Free Direct deposit of your checking
    • Free membership at EMPOWER FCU
    • Free Parking

About the Company

T

TURNKEY TECHNOLOGIES INC

  • Award-Winning Provider: Cloud/On-Premise Microsoft Dynamics ERP & CRM Solutions.
  • Superior Solution Architecture and Design Services
  • 360 Customer Care: Project and Application Life Cycle Management
  • In Business Since 1994
  • Microsoft Gold Partner Servicing the U.S. and Internationally

COMPANY SIZE
50 to 99 employees
INDUSTRY
Computer Software
FOUNDED
1994
WEBSITE
http://www.turnkeytec.com/

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