Network Support Technician

We are seeking a hands-on Network/IT Support Technician based out of San Francisco to provide on-site technical support during the first week of operations for a new office. This role will focus on validating network performance, resolving connectivity issues, assisting end users, and ensuring all workplace technology is fully operational.

Key Responsibilities

• Network Validation & Testing

• Validate Wi-Fi and wired network performance using standard tools (e.g., speed, latency, packet loss, jitter)

• Verify proper configuration and operation of DHCP, DNS, VLANs, and firewall access

• Conduct coverage testing and identify weak signal areas or interference issues

• Document findings and escalate issues to network vendors or internal teams as needed

• Connectivity Troubleshooting & Vendor Coordination

• Diagnose and resolve end-user connectivity issues (wired and wireless)

• Act as the on-site liaison with ISP and managed service providers to coordinate issue resolution

• Track and manage incidents through resolution, ensuring timely follow-up

• Device Installation & Setup

• Install and configure network-connected devices including printers, PoE-powered sensors, and IoT devices

• Verify device connectivity, firmware status, and integration with internal systems

• Ensure proper labeling, cable management, and physical setup standards

• Audio/Visual (A/V) Support

• Deploy, configure, and test conference room A/V systems (video conferencing, displays, microphones, speakers)

• Troubleshoot common issues with platforms such as Zoom, Teams, or Google Meet

• Provide basic user guidance for conference room technology

• End-User Support

• Provide hands-on support for employee devices (laptops, peripherals, docking stations)

• Troubleshoot OS-level issues (macOS/Windows), VPN access, and corporate applications

• Manage and resolve support tickets using the company's ITSM tool

• Deliver high-quality, responsive user support during the office launch period

Qualifications

• 2+ years of hands-on IT support experience in an office environment
• Core networking fundamentals (e.g., basic network layers; differences between ARP vs. MAC address tables; DNS vs. DHCP
• Experience with endpoint troubleshooting (macOS and/or Windows)
• Hands-on experience with physical network setup, including racking equipment and patching
• Experience with A/V conferencing systems and common collaboration tools, including setup and troubleshooting
• Familiarity with common tools such as SSH, SNMP, AWS, GitHub, Terraform, and modern AI-assisted tools (e.g., Claude, Codex)
• Ability to work independently in a fast-paced, on-site environment
• Strong communication skills and a customer-service mindset

Nice to Have

• Experience supporting new office openings or IT deployments
• Familiarity with enterprise Wi-Fi platforms (e.g., Juniper/Mist, Aruba, Cisco)
• Basic knowledge of structured cabling and PoE infrastructure