Network / System Engineer III

Introduction

We are seeking a skilled professional to join our team. The successful candidate will work with a highly talented team delivering next-generation customer self-service solutions using cutting-edge technologies. This role requires significant experience across multiple software implementations, with a focus on developing AI-powered contact center capabilities.

Required Skills & Qualifications

• Strong AI skills with experience in using MS Copilot for data extraction, transformation, reporting, and analysis
• Strong proficiency in handling senior management expectations – Tech and LoB
• Strong presentation skills with strong analytical skills
• Strong proficiency in SQL, including joins, aggregations, and optimization
• Experience with data mapping, business rules documentation, and report validation
• Experience in creating reports, datasets, workflows, and analytical output using large volumes of data
• Strong hands-on experience with data extraction, transformation, reporting, and analysis
• Ability to interpret business requirements and convert them into technical logic and reporting solutions
• Strong analytical and problem-solving skills with attention to detail
• Experience in data quality checks, reconciliation, exception reporting, and metric generation
• Ability to troubleshoot data issues, performance issues, and reporting discrepancies
• Good communication skills to work with business users, technology teams, and data stakeholders
• Strong proficiency in UX/UI design using GitHub Copilot and Client Copilot
• Experience leveraging AI-assisted development tools to generate front-end code, reusable UI components, responsive designs, and accessibility-compliant user experiences

Preferred Skills & Qualifications

• Experience with conversational AI, chatbots, voice bots, and cloud-based contact center platforms
• Experience in usability testing, design optimization, rapid prototyping, and iterative enhancement of digital experiences

Day-to-Day Responsibilities

• Design, develop, test, deploy, and support IVR, voice, and chat solutions in a cloud environment
• Partner with business and technology teams to ensure solutions align with strategic objectives
• Drive the evolution of customer experiences by developing AI-powered contact center capabilities

Company Benefits & Culture

• Hybrid schedule with a minimum of 3 days onsite per week
• Opportunity to work with a highly talented team
• Engagement in next-generation technology solutions

For immediate consideration, please click APPLY to begin the screening process with Alex.