Job Description
Our Client, an Education company, is looking for a Network Systems Analyst for their University City, MO location.
Responsibilities:
Requirements:
Why Should You Apply?
As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.
Responsibilities:
- Main task(s) include prepping, replacing and repairing switches & routers on campus. Replacing Cisco gear with Extreme.
- Extreme Networks Experience would be amazing (prob hard to find)! Cisco Route Switch and Cisco CCNA knowledge HUGE plus!
- Perform analytical and operational tasks in support of cloud, network, and enterprise infrastructure services.
- Rack, stack, configure, manage and analyze cloud, network, security, and wireless infrastructure.
- Provide feedback to engineers for continual service improvement.
- Review engineering designs and validate/develop operational procedures and practices.
- Serve as cross-functional bridge between engineering teams and customers, ensuring positive outcomes that meet the customer expectation.
- Provide troubleshooting and on-call support for cloud, network, security, and wireless services. Work in partnership with engineers to evaluate, document, and deploy new products and services. Have a solid understanding of common infrastructure components (cloud, network, storage, security, wireless etc.).
- Rack, stack, and configure network, wireless, security, and cloud components
- Troubleshooting/incident management efforts for faulty hardware and configurations
- Review of engineered systems and documentation. Analyze against customer expectations and provide continual service improvement feedback to Engineering groups.
- Focused training in one or more specialties, providing operational subject-matter-expertise and team-leadership for a given technology (cloud, network, security, wireless etc)
- Participate in after-hours maintenance including on-call, security patching, scheduled maintenance etc.
- Deliver service requests for infrastructure customers (DNS, DHCP, Certificate, VIP etc).
- Use appropriate IT Service Management practices, including ticket updating, customer communication, change management, time tracking, and project updates.
- Perform other duties as assigned.
Requirements:
- Must know how to install networking gear mainly switches - manager will consider new grads with Cisco or Extreme experience.
- Customer Service: Must possess an aptitude for patience, professionalism, tactfulness, and empathy; must have the ability to assess the specific needs of the customer and be able to communicate these appropriately; must be able to work with high-end stakeholders and negotiate the political landscapes that may exist in the enterprise; must possess the ability to clearly communicate with clients and team members verbally and in writing.
- Project Management: Ability to work cross-functionally on projects that require buy-in from multiple stakeholders and draw on the talents of each.
- Planning and Organization: Ability to organize and follow complex and/or detailed technical procedures.
- Technical Knowledge: Extensive knowledge in cloud and network operations. Have the ability to quickly break down an issue into cross functional troubleshooting sequences (cloud, network, security) , work an issue to completion, or escalate appropriately to ensure rapid recovery of services.
- Bachelor’s or professional degree in electronics, engineering, or a closely related field, plus 2 years of experience in cloud/network analysis, operations, or equivalent combination of education and experience preferred.
- CCNA preferred
Why Should You Apply?
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.
Numbers & Facts
| Location | University City, MO |
| Industry | Management Consulting Services |
| Salary | $31.12–$33.49 Per Hour |
| Company Size | 2,000 to 2,499 employees |
| Year Founded | 2000 |
| Website | https://www.iconma.com/ |
Benefits
401K, Employee Referral Program, Life Insurance
About Company
ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.
- Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
- Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
- Founded in 2000
- 2000+ Employees
The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.
Skills
- Analysis Skillsunmatched
- Bridge Buildingunmatched
- Business Operationsunmatched
- CCNA - Cisco Certified Network Associateunmatched
- Change Managementunmatched
- Cisco Network Systemsunmatched
- Cisco Switchesunmatched
- Civil Engineeringunmatched
- Cloud Computingunmatched
- Communication Skillsunmatched
- Cross-Functionalunmatched
- Customer Support/Serviceunmatched
- DHCP (Dynamic Host Configuration Protocol)unmatched
- DNS (Domain Name System)unmatched
- Documentationunmatched
- Electronic Engineeringunmatched
- Extreme Network Systemsunmatched
- Geneticsunmatched
- Hardware Configuration Managementunmatched
- Health Planunmatched
- IT Service Management (ITSM)unmatched
- Identify Issuesunmatched
- Incident Managementunmatched
- Leadershipunmatched
- Maintenance Servicesunmatched
- Needs Assessmentunmatched
- Negotiation Skillsunmatched
- Network Administration/Managementunmatched
- Network Configuration Managementunmatched
- Network Performance/Analysisunmatched
- Network Routersunmatched
- Network Routingunmatched
- Network Securityunmatched
- Network Switchingunmatched
- Network Systemsunmatched
- On Callunmatched
- Operational Auditunmatched
- Operational Supportunmatched
- Operations Planningunmatched
- Operations Processesunmatched
- Organizational Skillsunmatched
- Procedure Developmentunmatched
- Project Trackingunmatched
- Project/Program Managementunmatched
- Security Infrastructureunmatched
- Security Patchesunmatched
- Service Deliveryunmatched
- Systems Analysisunmatched
- Systems Engineeringunmatched
- Technical/Engineering Designunmatched
- Testingunmatched
- Time Trackingunmatched
- Wireless Communicationsunmatched
- Wireless Securityunmatched
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