Network & Systems Technician

Redshift Recruiting LLC

Albany, NY

JOB DETAILS
SALARY
$20–$22 Per Hour
SKILLS
Administrative Skills, Apple, Apple Macs, Automation, Best Practices, Communication Skills, Computer Science, Computer Workstations, Customer Relations, Customer Satisfaction, Customer Service Tools, Customer Support/Service, Data Recovery, Documentation, Email Management/Administration, Environmental Issues, Firewalls, Follow Through, Help Desk, Identify Issues, Information Technology & Information Systems, Microsoft Exchange Server, Microsoft Outlook, Microsoft Product Family, Microsoft Windows Desktop, Microsoft Windows Operating System, Microsoft Windows Server, Multitasking, Network Administration/Management, Network Connectivity, Network Security, Network Systems, Presentation/Verbal Skills, Problem Solving Skills, RMON, Recruiting/Staffing Agency, Resolve Customer Issues, Security Infrastructure, Systems Administration/Management, Team Player, Technical Support, Technical Writing, Writing Skills
LOCATION
Albany, NY
POSTED
Today

Network & Systems Technician
Location: Near Albany, NY
Pay Range: $20.00 - $22.00 per Hour
Employment Type: Full-Time
Grow Your IT Career with a Leading Technology Services Team
Our growing technology services client is seeking an IT Support Technician II to join its client support team. This is an excellent opportunity for an IT professional who enjoys solving technical challenges, providing exceptional customer service, and working with a wide variety of technologies and business environments.
The ideal candidate will have prior service desk experience, strong troubleshooting abilities, and a passion for helping users resolve technical issues efficiently and professionally.
Position Overview
As a Network & Systems Technician, you will serve as a key member of the support team, handling incoming technical requests and providing advanced troubleshooting assistance to clients. You will work closely with other technicians, serve as an escalation resource for complex issues, and support a variety of technologies including Microsoft 365, Windows environments, networking systems, security platforms, and Apple devices.
This role offers exposure to a broad range of technologies and provides opportunities to develop both technical and customer service skills in a fast-paced managed services environment.
Key Responsibilities
Technical Support & TroubleshootingRespond to and resolve incoming support requests via: Phone
Email
Chat
Remote support tools
Troubleshoot and resolve intermediate to advanced technical issues across client environments
Serve as an escalation point for issues that cannot be resolved by Level I support staff
Diagnose and resolve workstation, software, network, and connectivity issues
Support Microsoft 365 environments, including user administration and troubleshooting
Provide support for Windows desktops, Windows Server environments, and Apple/Mac systems
Assist with email setup and troubleshooting, including: Microsoft Exchange
Outlook
IMAP
SMTP
Network & Infrastructure SupportTroubleshoot: TCP/IP connectivity
DNS issues
DHCP issues
Wireless networking problems
Internet connectivity concerns
Support firewall, security, and network infrastructure technologies
Assist with backup and recovery solutions and best practices
Client Service & CommunicationDeliver exceptional customer service while maintaining a friendly, professional demeanor
Communicate technical information clearly to both technical and non-technical users
Build strong relationships with clients through responsiveness and problem resolution
Ensure client satisfaction through thorough follow-up and issue ownership
Documentation & Team CollaborationCreate, update, and maintain detailed support tickets and technical documentation
Utilize remote monitoring and management tools to support client environments
Leverage automation and administration tools to improve efficiency
Coordinate with software, hardware, and technical vendors to resolve support issues
Participate in team meetings, training sessions, and collaborative troubleshooting efforts
Assist with infrastructure upgrades and technology projects as workload permits


Qualifications
RequiredAssociate's or Bachelor's degree in Information Technology, Computer Science, or a related field
1-2+ years of experience working in a Service Desk, Help Desk, or Technical Support environment
Experience using ticketing systems to manage support requests
Experience supporting: Windows desktop operating systems
Printers and peripheral devices
Microsoft Outlook and email platforms
Strong troubleshooting and analytical problem-solving skills
Excellent verbal and written communication abilities
Ability to work independently while managing multiple priorities
Preferred Technical ExperienceMicrosoft 365 administration and support
Windows Server environments
Apple/Mac support
Palo Alto firewalls
Juniper networking technologies
Remote monitoring and management tools (RMM platforms)
Datto RMM or similar remote support solutions
Data backup and disaster recovery practices

To see a full listing of all our open positions, please visit:
https://www.redshiftrecruiting.com/jobs-hiring-near-me

redShift Recruiting is the region's premier recruiting agency with over 100 years of combined experience in the recruiting field. We specialize in permanent, temporary, and temp-to-hire positions. Our superior service combined with our highly qualified and carefully selected bank of candidates sets us apart.

About the Company

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Redshift Recruiting LLC