Network Technician

Summary of Duties

Assists the Systems Manager in implementing, supporting and maintaining the information technology and telecommunications infrastructure for the Senior Living Division. Works with end-users over the telephone and on-site for computer, server, thin client and other device repairs, operating system and software configuration.

Essential Job Functions

• Repairs and troubleshoots hardware, and operating systems for servers, computers, thin clients, PDAs, switches, printers or other various networking components on the wide area network.
• Assists network users with ensuring configuration and proper function of office and other software applications, including Word, Excel, Access, Outlook, Publisher, American Health Tech, Medicare/Medicaid programs, Reps and Internet Explorer on the wide area network.
• Audits back up tapes monthly.
• Assists the Systems Manager- Senior Living Division on implementing clinical management system at various facilities.
• Assists the Systems Manager- Senior Living Division and any other IT staff in securing Electronic Protected Health Information.
• Assists the Systems Manager - Senior Living Division and any other IT staff and vendors on interface configurations, training and implementation of new systems.
• Configures phone systems as needed and works with phone vendors on supporting multiple phone systems.
• Assists in providing technical guidance and support to facility staff.
• Installs and configures Windows 7 Professional and applications/software.
• Installs and configures components of Windows 2008 server as directed.
• Troubleshoots Windows Kiosks and wireless handheld devices.
• Creates images for various computers and re-images computers as necessary.
• Installs or replaces PC and server hardware as needed.
• Responds to support issues onsite or remotely for calls that are submitted via e-mail, helpdesk, and phone.
• Creates, modifies and deletes user accounts and exchange mailboxes in a Windows 2003/2008 domain structure, with Exchange 2010.
• Creates users in Clinical Management / Billing system as directed.
• Logs all requested and completed work into the help desk software application.
• Performs other duties as assigned.

Education

• Associate or higher degree preferred. Microsoft Certified Professional (MCP) required.
• Microsoft Certified Systems Administrator (MCSA) preferred.

Experience

Minimum of three (3) years experience as computer technician, network technician, network engineer or network administrator support required.

Physical Requirements

• Must be able to walk, sit, stoop, and stand intermittently throughout the workday.
• Must be able to work with hands and fingers throughout the workday.
• Must possess sight/hearing senses or use prosthetics that will enable these senses to function adequately so the requirements of this position can be fully met.