Apple Macs, CCNA - Cisco Certified Network Associate, Certified Coding Specialist (CCS), Communication Skills, CompTIA Network+, Computer Workstations, Consulting, Customer Escalations, Customer Relations, Customer Satisfaction, Customer Support/Service, Desktop PC, Detail Oriented, Hardware Administration, Healthcare, Higher Education, Identify Issues, Interpersonal Skills, Laptop PC, Medical Research, Microsoft Office, Microsoft Windows Operating System, Network Administration/Management, Network Connectivity, Network Integration, Network Support, Organizational Skills, Problem Solving Skills, Product Support, Software Administration, Technical Support, Technical Writing, Time Management, Wireless Communications
We are seeking a hands-on and customer-focused Network Support Technician to support a large-scale workstation and network migration initiative within a medical college and research institution environment. This role is responsible for assisting with workstation migrations, network connectivity troubleshooting, wireless and wired surveys, and post-migration technical support across campus locations.
The ideal candidate is technically strong, highly organized, and comfortable working directly with end users in fast-paced and highly visible environments. This position requires strong troubleshooting abilities, professionalism, and a commitment to delivering excellent customer service.
Salary: $45,000-$53,000.
What You’ll Do:
- Conduct wired network surveys and document workstation environments across campus.
- Support migration of desktops, laptops, and network-connected devices.
- Perform wireless surveys and assist with wireless connectivity troubleshooting.
- Provide post-migration technical support to staff and administrators.
- Diagnose, document, and resolve hardware, software, and network-related issues.
- Troubleshoot wired and wireless network access and connectivity problems.
- Monitor, manage, and update tickets within the ticketing system.
- Provide in-person deskside support for hardware and software issues.
- Follow up on completed tickets to ensure customer satisfaction.
- Support Microsoft Office applications in both Windows and Mac environments.
- Build positive relationships with end users while delivering white-glove support.
- Maintain professionalism when supporting frustrated or escalated users.
- Participate in campus-wide walkthroughs, surveys, and migration activities.
- Perform additional job-related duties as assigned.
What You Bring:
- 3–5 years of experience in hardware and network support.
- Strong troubleshooting experience with desktops, laptops, and network-connected devices.
- Understanding of wireless networking and wireless device connectivity.
- Experience troubleshooting wired and wireless network issues.
- Strong customer service and interpersonal communication skills.
- Ability to accurately document technical issues and resolutions.
- Excellent organizational and time management skills.
- Ability to work independently and remain active throughout campus environments.
- Strong work ethic and attention to detail.
- Proficiency with Microsoft Office Suite in both Windows and Mac environments.
Preferred Qualifications:
- CompTIA Network+ Certification.
- CCNA Certification.
- Experience working in healthcare, higher education, or research environments.
About Custom Computer Specialists:CCS is a leading technology consulting firm providing best in class solutions to our clients for over 45 years. Expressed simply in our tagline – Right People, Right Results, Right Careers! Our philosophy is, in fact, an obsession that drives our behavior, our culture and our work. It’s why we put tremendous emphasis on hiring individuals that embody the principles that align with our obsession. We continue to successfully provide network integration, support services, products solutions, and applications services to our valued clients in the northeast. Our focus is simple...our goal is to make technology easy and to help our clients use it as effectively as possible.
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Custom Computer Specialists
Right People, Right Results is not just our tag line - it is our obsession. It drives our behavior, our culture and our work. It's why technology leaders continue to trust Custom Computer Specialists with their most important asset - their reputation.
Since 1979, IT leaders with a commitment for leveraging technology to better serve their customers have partnered with Custom's Right People to deliver the Right Results. Our "Clients for Life" approach to the marketplace has enabled Custom to maintain extremely high client retention rates.
100 to 499 employees
Paid Sick Days, 401K, Concierge Services, Employee Referral Program, Flexible Spending Accounts, Employee Events, Tuition Reimbursement
http://www.customtech.com/