Pay Range: $18.00hr - $23.00hr
Job Overview:
The position requires 4+ years of experience in supporting and managing network infrastructure and network-related devices. The role involves racking, stacking, cabling, and decommissioning network hardware devices, as well as providing site services support for network device maintenance (console/remote). IT and telecoms experience is required across routing, switching, firewalls, WiFi, IP Telephony (IPT), and Radio Frequency (RF) equipment such as microwave radios, cellular nodes, and VSATs.
Responsibilities:
- Respond to ServiceNow incident tickets.
- Perform patching cable installation and recovery.
- Install power leads.
- Install, remove, or swap equipment.
- Locate and identify network circuits and tag the demark location.
- Provide escort services for third-party vendors or subcontractors wherever support is being provided.
- Adhere to risk management processes, including conducting walkthroughs, managing work permits, handling change management, attending safety training, and reporting incidents.
- Comply with audit requirements, information protection requirements, security requirements, and standards detailing physical access management and operational excellence.
- Troubleshoot and patch power cables.
- Identify switch port locations.
- Ping key devices and perform DNS lookups.
- Troubleshoot, install, and, where necessary, remove equipment and components, performing visual checks for hardware failure lights, console error messages, power status, and hardware labels during troubleshooting.
- Assist with the identification and reporting of communications room environmental issues to the organization, such as lack of cooling or water leaks.
- Perform IMAC activities for end-user business LAN and voice devices.
- Adhere to change management procedures and practices.
- Monitor and respond to emergency conditions affecting operations to the extent that services can be safely provided.
- Adhere to Business Continuity Plans and Disaster Recovery Plans.
- Provide smart hands support for telecommunications infrastructure, including fiber optic and copper cable installation, maintenance, troubleshooting, and repair.
- Support WiFi and BLE systems.
- Perform microwave systems installation, maintenance, troubleshooting, and repair.
- Perform radio systems (HF, VHF, UHF, 2-way, radar) installation, maintenance, troubleshooting, and repair.
- Perform VSAT installation, maintenance, troubleshooting, and repair.
- Support cellular-based systems such as public and private 4G LTE, 5G, NB-IIoT, and LTE-M.
- Support lpWAN (low-power WAN) systems such as LoRaWAN and other IIoT/OT systems.
- Deploy pre-wired solar panel/battery power systems at ground level, performing visual maintenance, troubleshooting, and repair.
- Execute IP Telephony (IPT) installations at end-user locations.
- Handle specialty telecom systems such as CCTV, PAGA, Intercom, and Fire/Intruder Alarm systems installation, maintenance, troubleshooting, and repair, specifically for remote and offshore sites.
- Work cooperatively and collaboratively across internal and external organizations, including design and engineering teams, global service desks, operations centers, telecommunications vendors, and managed service providers, to restore services.
- Support IT and telecoms requirements for business units, major capital projects, and merger, acquisition, and divestiture projects as guided by the network team.
- Participate in root cause analysis following incidents.
Benefits:
Our Benefits Include:
- Medical, Dental, and Vision Insurance
- 401(k) Retirement Plan
- Health Savings Account (HSA)
- Disability Insurance (Short-Term and Long-Term)
- Life and AD&D Insurance
- Paid Sick Leave (where required by applicable state or local law)
- Supplemental Insurance Plans
- Identity Theft Protection
- Pet Insurance
- Employee Wellness Programs
- Employee Assistance Program (EAP)
- Career Growth and Professional Development Opportunities
Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws.
About Cynet Systems
Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.
As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.