We are seeking a skilled Network Technician II to provide advanced Tier 2/Tier 3 onsite technical support for desktops, laptops, mobile devices, printers, peripherals, and network connectivity. The ideal candidate will troubleshoot complex hardware, software, authentication, and endpoint issues while managing service tickets, configuring devices, and administering user access. Responsibilities include computer imaging and deployment, software installation, patching, IT asset tracking, and support for Microsoft 365, Active Directory, and enterprise network connectivity. The technician will also support conference-room AV technologies, collaborate with cross-functional IT teams, and participate in site deployments, migrations, upgrades, and security initiatives.
Key Skills
Tier 2/Tier 3 IT support and incident resolution
Windows 11 administration and troubleshooting
Desktop, laptop, printer, and peripheral hardware repair
Computer imaging, deployment, patching, and software installation
Active Directory, Microsoft 365, Okta, and MFA
TCP/IP, DNS, DHCP, Wi-Fi, and VPN troubleshooting
ServiceNow ticket management
IT asset tracking and device lifecycle management
Microsoft Teams, Zoom, and conference-room AV support
Wireless technologies, encryption, and authentication
Required Qualifications
Bachelor's degree in Information Technology, Computer Science, or a related field
Equivalent professional experience and technical training may be considered
Advanced knowledge of Windows 11 administration and troubleshooting
Working knowledge of iOS and Android devices
Experience with endpoint deployment, patching, software installation, and device management
Understanding of PC architecture, enterprise workstation configurations, and network troubleshooting
Strong customer service, problem-solving, communication, and teamwork skills
Ability to document technical procedures and provide knowledge transfer