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Network Technician Intermediate (Network Support Specialist)

InterSources Inc.

Columbia, SC

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JOB DETAILS
SKILLS
Administrative Skills, Artificial Intelligence (AI), Cloud Applications, Cloud Computing, Customer Support/Service, DNS (Domain Name System), Data Analysis, Documentation, Driver's License, ERP (Enterprise Resource Planning), Electrical Wiring, Help Desk, ISO (International Organization for Standardization), Information Technology Consulting, International Electro-Technical Commission (IEC), Internet Security, Inventory Management, Microsoft Active Directory, Microsoft Product Family, Microsoft Windows Azure, Microsoft Windows Server, Microsoft Windows System Administration, Network Administration/Management, Network Configuration Management, Network Support, On Call, Onboarding, Online Marketing, Oracle, Performance Analysis, Performance Tuning/Optimization, Policy Development, Quality Assurance, Scripting (Scripting Languages), Server Maintenance, Software Development, Software Patches, System Integration (SI), Systems Administration/Management, User Experience Design (UXD), User Interface Design, Web Programming, Willing to Travel, Wireless Communications
LOCATION
Columbia, SC
POSTED
30+ days ago
Job Title: Network Technician – Intermediate (Network Support Specialist) (9690)
Location: Columbia, SC 29201 (Onsite)
Work Type: Fully Onsite
Duration: 6 Months
Interview Process: Two Rounds – Virtual (Microsoft Teams Panel)

Work Environment
  • Team Size: 3
  • Dress Code: Work Casual
  • Travel Required: Yes – throughout South Carolina (same-day travel only unless scheduled), Candidate must have a VALID Driver's License in order to drive a State Vehicle to various locations within State.
  • On-Call Rotation: Every 3 weeks (critical network outages)

Daily Duties & Responsibilities
  • Respond to and resolve help desk tickets related to wired and wireless network issues
  • Provide Level 1 and Level 2 on-call support for critical site network outages
  • Perform network account onboarding and offboarding using custom scripts
  • Assist with infrastructure incidents and escalations
  • Support network rollouts, upgrades, cleanup, and remediation efforts
  • Participate in planning and execution of network infrastructure improvements
  • Maintain documentation and inventory of network assets
  • Perform Microsoft administrative tasks including:
    • Microsoft Entra ID (Azure AD) management
    • Group Policy administration
    • User provisioning and access management
    • Microsoft 365 administration
  • Assist with Windows Server administration:
    • Basic server maintenance
    • Monitoring and performance tuning
    • Patch management and updates

Required Skills
  • 5+ years of experience with Microsoft Entra ID (Azure AD)
  • 5+ years of experience with Microsoft administration
  • 5+ years of experience in Windows Server environments
  • 10+ years of hands-on troubleshooting experience in networking (wired and wireless)
  • 5+ years of experience in customer service

Preferred Skills
  • Experience working in wiring closets
  • Experience with Ruckus switches
  • Experience with Deskpro Ticketing System
  • Experience with Active Directory, DNS, and Group Policy


About US: InterSources Inc. is a Small, Woman, and Minority-Owned Business Enterprise, ISO/IEC 27001, SOC 2 Type 2 certified company with massive 18+ years of diversified experience in providing IT Consulting Services, Artificial Intelligence, Data Analysis, Application Development, Cloud Services, Cybersecurity, Digital Marketing, ERP Management, Custom Software Development, Web Development, UI/ UX Design, System Integration, QA Support etc. We make reasonable accommodations for clients and employees, and we do not discriminate based on any protected attribute including race, religion, color, national origin, gender sexual orientation, gender identity, age, or marital status. We also are a Google Cloud and Oracle partner company.

About the Company

I

InterSources Inc.

It’s all about harnessing the real power of data. InterSources Inc was founded in 2007 providing intelligent data solutions to clients across industries and geographies.

Over the years, we have built products on Business Intelligence & Big Data platform simplifying and transforming the way business intelligence and real-time data analytics empower Corporations and end-users using Softwares like Tableau, Business Objects, MicroStrategy, etc.

In the process, we have enabled companies to use data analytics to help better understand, predict and influence consumer behavior, identify new market opportunities as they emerge, provide to users the data they need, alert the user when and why key business metrics have changed and enable them to make smart decisions.

COMPANY SIZE
100 to 499 employees
INDUSTRY
Computer/IT Services
FOUNDED
2007
WEBSITE
https://www.intersourcesinc.com/

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