Job Summary:We are seeking an experienced Network Technician 2 to provide advanced onsite Tier 2/Tier 3 end-user and desktop support. The ideal candidate will have hands-on experience with Windows 11, computer hardware repair, device imaging and deployment, user access administration, and endpoint/network troubleshooting in an enterprise environment.
Key Responsibilities:- Provide Tier 2/Tier 3 support for desktops, laptops, mobile devices, printers, peripherals, and connectivity issues.
- Troubleshoot complex hardware, software, authentication, endpoint, and user-impacting incidents through resolution.
- Configure computers, install operating systems, and perform device imaging and deployment.
- Support Active Directory, Microsoft 365, Okta, MFA, user accounts, email access, and permissions.
- Troubleshoot TCP/IP, DNS, DHCP, Wi-Fi, and VPN connectivity.
- Install approved software, drivers, operating-system updates, patches, and security configurations.
- Repair or replace desktop, laptop, printer, and peripheral components.
- Manage support tickets, document resolutions, and maintain hardware asset inventories.
- Support Microsoft Teams, Zoom, conference-room systems, and audiovisual equipment.
- Collaborate with network, infrastructure, security, application teams, and vendors.
- Participate in site deployments, migrations, upgrades, and security initiatives.
- Document procedures, improve support processes, and share technical knowledge.
Benefits: Eligible employees may have access to benefits offered by Intellectt Inc. in accordance with the applicable benefit plans and eligibility requirements.
Equal Employment Opportunity: Intellectt Inc. is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.