Network Technician/Telecommunications Technician- Junior

Job Title: Network Technician/Telecommunications Technician - Junior

\n

Location: Onsite - Warwick, RI

\n

Duration: 5 Months plus

\n

\n

Job Description:

\n

Telecommunications Focus provides front-line customer support for voice, network, and communication-related issues. This role serves as the primary point of contact for employees, agencies, and partners seeking assistance with phone systems, call routing, voicemail, softphones, and basic connectivity problems. Representatives troubleshoot issues, document incidents, and escalate complex problems to telecommunications or infrastructure specialists.

\n

\n

Required Skills & Competencies

\n

• \n
• Strong customer-service mindset with clear verbal communication skills.
• \n
• Basic understanding of telecommunications concepts (call routing, voicemail, softphone setup, PBX basics).
• \n
• Ability to follow scripts, troubleshooting guides, and procedural checklists.
• \n
• Comfort working with ticketing platforms (ServiceNow, Zendesk, or similar).
• \n
• Ability to stay calm, patient, and professional under pressure.
• \n
• Skilled at multitasking in a high-volume call-center environment.
• \n

\n

\n

Preferred Experience

\n

• \n
• Prior call-center or helpdesk support experience (1–3 years).
• \n
• Familiarity with Microsoft Teams Phone, Avaya, Cisco, or other enterprise voice systems.
• \n
• Experience supporting state or public-sector technology environments.
• \n
• Knowledge of basic networking fundamentals (LAN/WAN, Wi‑Fi troubleshooting).
• \n

\n

\n

At Radiant Digital, we provide IT solutions and consulting services to help government agencies and businesses in the USA, Canada, the Middle East, and Southeast Asia. On the federal side, we support agencies like NASA, the Department of State (DOS), the IRS, ACL, ACF,USDA and many others, along with numerous state and local government agencies.

\n

We work with industries like telecom, healthcare, entertainment, oil and gas offering solutions designed to meet their specific needs. We focus on improving systems, making better use of data, and updating applications to keep up with changing markets.