Network/Telecom Specialist- Tier I

22nd Century Technologies, Inc.

Raleigh, NC

JOB DETAILS
SKILLS
Antivirus, Cisco Network Systems, Customer Support/Service, Documentation, Emergency Services, Firewalls, IP (Internet Protocol), Incident Response, Juniper Networks Product Family, Microsoft Product Family, Network Administration/Management, Network Monitoring, Network Security, Operating Systems, Operational Support, Public Safety, Salesforce.com, Security Monitoring, Support Documentation, Telecommunications, VMWare, VoIP (Voice over IP)
LOCATION
Raleigh, NC
POSTED
4 days ago

Tier I:

Night shift schedule (6pm-2am) Monday – Friday

Hiring specifically with understanding that this position was created to cover "callouts” with short notice by either covering 2am-6am or come in at a later hour on the day of shift to cover (10pm-6am). Once hired as FTE state employee these additional hours will be available for comp/OT hours accrued. Additionally, there will be planned/approved vacations and training coverage that will require shift adjustments.

 

Tier I will provide:

 

  • Monitoring the statewide Emergency Services IP Network (ESInet) and NG911 systems 24/7 to identify outages, alarms, or performance issues.
  • Acting as the first point of contact for PSAPs (Public Safety Answering Points) reporting technical problems or service interruptions.
  • Receiving, triaging, documenting, and tracking support tickets through resolution.
  • Troubleshooting network, telecom, and connectivity issues affecting 911 operations.
  • Communicating with:
    • 911 Directors and Supervisors
    • Telecommunications carriers
    • Service providers
    • Internal Board and AT&T Tiger Team regarding outages, maintenance, and incident response.

 

  • Escalating complex incidents to Tier II and Tiger Team technicians, or additional vendors and carriers when needed.
  • Maintaining documentation, ticket narration, and operational logs in Salesforce.
  • Supporting operational continuity during emergencies, severe weather events, and disaster response situations.
  • Monitoring network security, system health, and telecommunications performance across PSAPs statewide.
  • Coordinating reroutes or alternate communications paths during outages or call surges to maintain uninterrupted 911 service.
  • Providing customer-service-focused support to PSAP personnel throughout State.

 

SkillsRequiredRequired ExperienceCandidate ExperienceLast Used
Excellent understanding of technologies, operating systems, networking, anti-virus, back-ups, systems firewalls, and switches.Required3 Years
Knowledge regarding at least one of the following vendor products: - Juniper, VMWare, Microsoft, CiscoRequired3 Years
Strong writing skills to maintain organized documentationRequired3 Years
Knowledge of network cabling, network classification and network topologyRequired3 Years
Experience with VOIP technologies is a plusHighly desired3 Years
Experience in a NOC environment is preferredHighly desired3 Years
 
DescriptionQuestionsAnswers
Question 1Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirement? 
Question 2All work must be completed on-site and will be during the night shift schedule (6pm-2am) Monday – Friday. Do you accept this requirement? 
Question 3Please list candidate's email address. 
Question 4Please indicate how soon this candidate is available to start work. Vendors are encouraged to submit candidates that are available for the duration of the assignment. 
Question 8Payment for all approved hours will be paid at the straight hourly rate regardless of the total hours worked by the engaged resource. It is the responsibility of the supplier to adhere to any applicable compensation laws including payment for overtime hours. Do you accept this requirement? 
Question 9Please confirm you have thoroughly validated, and attest to the accuracy of, the credentials listed throughout this candidate's VectorVMS profile and resume pursuant to Section 5.2.5 of ITS-009440. Do you confirm? 

About the Company

2

22nd Century Technologies, Inc.

22nd Century Technologies, Inc., is one of the fastest growing IT Service Integrator and Workforce Solution companies in the United States. Founded in 1997, 22nd Century Technologies is a Certified National Minority Business Enterprise with 6,000+ people including 600+ Cyber SMEs nationwide supporting our customers in all 50 states, Canada, and Mexico. With HQs in Somerset, NJ and Mclean, VA, 22nd Century has 14 offices throughout the United States. As part of our unrelenting focus on quality and compliance, 22nd Century Technologies’ delivery is based on Certified Matured Processes including CMMI L3 Dev & SVC, ISO 20000, ISO 27001, and ISO 9001 quality processes. With a strong focus on the public sector, 22nd Century currently holds government contracts with 14 out of 15 Federal Executive agencies including DoD, 37 other Federal agencies, 50 States, 115+ Local agencies, and 37 School Districts. In the last three years, we have expanded our services to Fortune 500 and other commercial clients and currently support 80+ commercial clients.

Recognized among “Best Company to Work For” by Forbes, 22nd Century Technologies, Inc., consistently exceeds our clients’ expectations by focusing on their absolute satisfaction with jobs while keeping our employees motivated.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

COMPANY SIZE
100 to 499 employees
INDUSTRY
Computer/IT Services
FOUNDED
1997
WEBSITE
https://www.tscti.com/careers-0