Network Voice Consultant

SME Experience:

• Technical Certification:
• CCVP with at least 10 to 15 years of experience.
• Basic understanding of CUCM & Cisco unity connection version 8.x and 9.x.
• Must be able to add IP phones, End users, CSS, Partition, Route pattern and Route Group etc.
• Good understanding of Unity Connection Voice mail services.
• Good understanding of VoIP, MGCP, H.323 and SIP services.
• Good communication skills.
• Open for 24x7 availability
• Should be able to jump on P1 bridges and drive the technical troubleshooting bridge.
• Expert level experience in handling Cisco IP telephony Network Infrastructure.
• independently resolve tickets within SLA
• Adheres to standard operating procedures / work instructions
• Follow the escalation process
• Follow the shift hand-over process
• Update worklogs
• Update the knowledge base
• Technically upgrade across versions of environment when required
• Ticket Monitoring
• On - call support
• Opening Bridge Call

KEY TECHNOLOGIES:

• CUCM & Unity connection 8.x and 9.x.
• SIP, MGCP and H.323 gateways.
• UCCX 8.0 and 9.0 for IMAC's
• Basic scripting knowledge of UCCX 8.0 & 9.0