Network Voice Engineer I

At Nebraska Furniture Mart (NFM), we've been hiring friends since 1937-people who share our passion for helping customers feel right at home. If you share our vision, we invite you to be one of us! People love working here! Named one of Furniture Today's Best places to work, and here a few reasons why: A FUN, stable work environment, with no layoffs in our history. A safe place to work and shop, development opportunities leading you to the career of your dreams and a culture that encourages volunteering and serving our communities.

Network Voice Engineer I

Pay Range: $45,773 - 79,1478 annually

Job Description: Your Piece of the Puzzle

As NFM's Network Voice Engineer I, you will be responsible for ensuring the stability, integrity, and efficient operation of in-house voice and network infrastructure that support core organizational functions. This is achieved through the installation, configuration and maintenance of Voice over IP systems and platforms (e.g., voice, data, wireless, etc.). This position requires the candidate to reside in NE, IA, KS, MO, or TX. Final candidates will be required to come on-site prior to receiving an offer or on their first day of employment.

Job Duties: A Day in the Life

• Monitor: Ensure voice platform stability through Installation, setup, and configuring complex physical and virtual machines, routers, and security appliances for access to vital business applications
• Examine: Investigate system problems and outages, scheduling upgrades and collaborating with Infrastructure technical leads and subject matter experts to maximize voice platform performance
• Ensure: Maximize voice platform performance by monitoring voice metrics, user experience, and peripheral system uptime; provide proactive support to identify and remediate platform issues prior to impacting user experience
• Communicate: Report voice platform operational status to leadership by gathering and prioritizing information
• Improve: Uphold and enhance job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks and participating in professional organizations

Your work will directly impact our ability to help people create a lifestyle they love, for the people they love - because that's what we love.

Qualifications: Can You Check These Boxes?

• Bachelor's Degree in IT related field or equivalent experience
• 2+ years of experience in VoIP, network, or systems administration or engineering preferred
• 2+ years of experience in general IT tech role, including Help Desk, Endpoint Support, or Web Support required
• CompTIA Network + or Current Cisco Certified Network Associate (CCNA) strongly desired
• Knowledge of current software protocols, and Internet standards, including TCP/IP, SIP, DNS, NAT, FTP, Network, and Security Protocols, etc.
• Working knowledge of network and PC operating systems, including Microsoft Windows Servers, AIX, UNIX or Linux a plus
• Knowledge of VoIP implementation and support in Cisco Unified Communication, PCCE, WebEx Calling and Contact Center
• Knowledge of installing, configuring, and maintaining all manners of server hardware, end user devices and associated network equipment
• Competence with testing, flowchart, and data mapping tools and procedures, including Microsoft Visio
• Valid driver's license and acceptable driving record
• Ability to obtain additional certifications required by management
• Ability to work nights, weekends, early morning hours based on business needs
• Excellent oral and written communication skills
• Strong organizational skills and ability to multi-task
• Applicants must be currently authorized to work in the USA on a full-time basis. NFM will not sponsor applicants for work visas for this position
• Pre-employment screening includes, but isn't limited to, criminal background check

Benefits: What's in It for You?

As a full-time member of our NFM Family, you will enjoy:

• Same day pay - access to your earned pay on-demand, when you need it the most
• Competitive pay - generous annual increases up to 7%
• Inclusive culture - Because everyone who works or shops at NFM should feel right at home
• Health, dental, vision, life Insurance, short and long term disability
• Paid holidays (upon hire) and paid time off (after 90 days)
• Staff discount on merchandise (Collectively, NFM staff have saved almost $2 million on purchases in the last 12 months)
• Virtual and in-person career development opportunities at all levels
• Paid community volunteer opportunities
• Tuition Reimbursement
• You'll start saving for your retirement immediately in NFM's 401(k) and you're eligible for company match after one year. NFM's 401(k) also offers Berkshire Stock as an investment option

Nebraska Furniture Mart is an Equal Opportunity Employer