Hi,
I hope you are doing well.
We have an urgent below position .If you are interested, please share your updated resume with the rate expectation.
Role: Network Voice L2
Location: Melbourne, FL, if not, Frisco, TX or Morrisville, NC
Visa Status: GC/USC only
Job description:
· Technical Certification: CCVP with at least 3 to 5 years of experience.
· Basic understanding of CUCM & Cisco unity connection version 8.x and 9.x.
· Must be able to add IP phones, End users, CSS, Partition, Route pattern and Route Group etc.
· Good understanding of Unity Connection Voice mail services.
· Good understanding of VoIP, MGCP, H.323 and SIP services.
· Good communication skills.
· Open for 24x7 availability
· Should be able to jump on P1 bridges and drive the technical troubleshooting bridge.
· Expert level experience in handling Cisco IP telephony Network Infrastructure.
· independently resolve tickets within SLA
· Adheres to standard operating procedures / work instructions
· Follow the escalation process
· Follow the shift hand-over process
· Update worklogs
· Update the knowledge base
· Technically upgrade across versions of environment when required
· Ticket Monitoring
· On - call support
· Opening Bridge Call
KEY TECHNOLOGIES:
· CUCM & Unity connection 8.x and 9.x.
· SIP, MGCP and H.323 gateways.
· UCCX 8.0 and 9.0 for IMAC’s
· Basic scripting knowledge of UCCX 8.0 & 9.0
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Thanks & Regards,
Anil Kumar
Raas Infotek Corporation.
262 Chapman Road, Suite 105A,
Newark, DE -19702
Direct No: 302-286-9932 Ext: 133
Email: anil.kumar@raasinfotek.com
LinkedIn: https://www.linkedin.com/in/anil-kumar-itrecruiter/