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Network VoIP Engineer

Farm Credit Bank of Texas

Austin, Texas

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JOB DETAILS
SKILLS
2nd Level Support, Accounting, Administrative Skills, Ansible, Automation, Business Support, Call Centers, Call Routing, Capital Markets, Cisco Network Systems, Cisco Survivable Remote Site Telephony (SRST), Cisco Unified Communications Manager (CUCM), Cisco Unity, Computer Science, Computer Security, Continuous Improvement, Data Recovery, Disaster Recovery, Finance, Financial Control, Food Safety, Funding, HIPAA (Health Insurance Portability and Accountability Act), High Availability, Human Resources, Identify Issues, Information Technology & Information Systems, Loans, Mentoring, Microsoft Windows Phone, Network Integration, Network Routing, Network Security, Network Switching, PCI, Performance Analysis, Process Improvement, Project Design, Python Programming/Scripting Language, QoS (Quality of Service), Regulatory Compliance, Risk Analysis, SCCP (Signaling Connection Control Point) Protocol, SIP (Session Initiation Protocol), Sarbanes-Oxley Act (SOX), Team Lead/Manager, Technical Leadership, Technical Writing, Telecommunications, Telephone Skills, Telephony, Transportation Routing, Unified Communications, VoIP (Voice over IP), WebEx, Wide Area Network (WAN), Wireless Communications
LOCATION
Austin, Texas
POSTED
5 days ago
JOB DESCRIPTION

Who we are:

Farm Credit Bank of Texas is a $42.2 billion wholesale bank that has been financing agriculture and rural America for over 100 years. Headquartered in Austin, Texas, we provide funding and services to rural lending associations in five states, and we are active in the nation's capital markets.

While you may not be familiar with our name, Farm Credit Bank of Texas plays a critical role in supporting the businesses that make it possible for America to maintain access to an affordable and safe food supply, an industry which is one of the most innovative and evolving of our time. And while you help us deliver on our mission, we deliver on our commitment to you as a valued employee by providing competitive compensation, generous health and wellness benefits packages and an attractive workplace located along the bluffs of the Colorado River just minutes west of downtown Austin.

We seek out top talent in their fields, whether it be technology, finance, accounting, credit, human resources, or other administrative functions, and welcome you to join us in our mission to feed the world.

Position Description:

Provides technical leadership and hands-on support for enterprise telephony and unified communications services across the organization. Responsible for design, implementation, maintenance, and operational stability of VoIP infrastructure in a 24x7x365 environment. Serves as a subject matter expert for Cisco collaboration technologies, SIP trunking, session border controllers, disaster recovery planning, security, and telephony-related projects, while supporting high availability, compliance, and continuous improvement of voice services.

Day-to Day-Duties and Responsibilities:
  • Support implementation, maintenance, and lifecycle management of enterprise VoIP infrastructure.
  • Perform advanced troubleshooting for Cisco Unified Communications Manager, Unity Connection, and Emergency Responder platforms.
  • Configure and support SIP trunking and session border controller solutions including Cisco CUBE.
  • Support disaster recovery planning, backup strategies, and network security implementation for voice services.
  • Monitor performance, respond to vulnerabilities, and resolve operational incidents affecting telephony and unified communications services.
  • Participate as subject matter expert in complex projects including solution design, risk assessment, and cross-team coordination.
  • Develop and maintain technical documentation, runbooks, and internal training materials.
  • Provide second-tier escalation support and mentor peer technical staff.
  • Contribute to infrastructure improvements and process optimization initiatives.
  • Support internal staff and multiple business locations to ensure voice services remain highly available, secure, and compliant with organizational standards.
What You Bring to the Team:
  • Bachelor's degree in computer science, information technology, telecommunications, or related field.
  • Minimum of three (3) years of experience with Cisco Unified Communications Manager, Unity Connection, and Emergency Responder version 12.x or higher.
  • Advanced knowledge of dial plans, route patterns, and call routing design.
  • Experience troubleshooting SIP and SCCP phone registration, including SRST.
  • Experience configuring and troubleshooting inbound and outbound dial peers using Cisco CUBE.
  • Voice gateway and multi-site deployment experience.
  • Quality of Service design and implementation experience for voice traffic.
  • Experience with SIP trunk activation and support across multiple carriers.
  • Knowledge of Cisco routing, access-layer switching, and enterprise network integration.
  • Ability to operate effectively in a 24x7x365 enterprise environment with high autonomy and technical judgment.
Preferred Requirements:
  • Experience with SD-WAN impact on VoIP and SIP traffic.
  • Experience administering Cisco Meraki wireless environments and familiarity with Cisco Identity Services Engine.
  • Experience with third-party Cisco UC tools such as Kurmi or Variphy and diagnostics tools such as Cisco RTMT.
  • Experience with Cisco Expressway, hybrid calling, Webex Calling, Webex Contact Center, or Microsoft Teams Phone.
  • Automation experience using Ansible, Python, or similar tools.
  • Exposure to compliance requirements such as HIPAA, SOX, or PCI.
  • Experience with non-Cisco session border controller platforms such as Ribbon or AudioCodes.
Why Farm Credit Bank of Texas:

In addition to a competitive salary,

About the Company

F

Farm Credit Bank of Texas

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