Tribeca Physical Therapy is seeking an experienced, part-time Front Office Patient Care Coordinator to support our premium outpatient clinic.This in-person, patient-facing role is ideal for someone confident on the phone and skilled at delivering exceptional hospitality while managing scheduling, insurance verification, payments, and new-patient follow-up in a fast-paced setting.
We’re looking for a proactive, detail-oriented problem solver who enjoys working with people and supporting a team. You’ll help create a warm, seamless, hospitality-driven experience from a patient’s first call through every visit.
This role begins part-time, with the potential to grow into a full-time position based on performance and business needs.
Requirements
- 3–5 years of front-desk experience required
- Healthcare insurance, billing, and collections experience preferred
- Strong sales and objection-handling skills, including converting inquiries into evaluations and following up with prospective patients
- Ability to thrive in a premium outpatient setting, delivering exceptional hospitality while multitasking effectively, anticipating patient needs, and solving problems quickly
- Flexibility and reliability, including the ability to adapt to changing priorities and occasionally cover shifts when a teammate is unexpectedly unavailable
- A collaborative mindset and willingness to support the team
Responsibilities
- Manage front-desk operations, including computer work, phones, reports, statistics tracking, and scorecards
- Contact incoming leads from online sources and Facebook ads
- Schedule new-patient evaluations and follow up with prospective patients
- Welcome patients and prospective patients with a warm, VIP-level experience
- Check in new and existing patients; collect and review required paperwork
- Verify insurance benefits and obtain authorizations
- Collect patient payments and manage check-in/check-out procedures
- Schedule follow-up visits appropriately
- Help create an organized, positive, and enjoyable patient experience
Position Details:
- In person: 225 Broadway, 27th Floor, New York, NY
- Monday–Friday, 8:00 AM–1:00 PM
- Enjoy a beautiful Tribeca view while working with an exceptional team
This Role Is Ideal for Someone Who Is
- Growth-oriented — celebrates wins, welcomes feedback, and learns from challenges
- Professional and dependable — consistently punctual, accountable, and prepared
- People-oriented — genuinely enjoys connecting with patients and collaborating with a team
- Adaptable and flexible — remains composed and effective as priorities shift throughout the day
Benefits & Perks for Full-Time Team Members
- Accrued paid sick leave
- Paid time off and holiday pay (f/t only)
- Health, dental, and other insurance options (f/t only)
- 401(k) plan
- Continuing education reimbursement (f/t only)
- Mentorship and sales-training workshops
- Advancement opportunities (f/t only)
- Complimentary use of the fitness center
Sound like a great fit? We’d love to hear from you.
- Tribeca Physical Therapy Team
We are an exclusive physical therapy boutique expanding our health and wellness practice to the next level! We are looking for new TRIBE members to join us in the future. Our mission is deliver the best experience and outcome through unforgettable and high level services. Our Core Values: Trust, Respect, Inspiration, Balance, Excellence, Collaboration, Authenticity (That’s TriBeCa!)