New Patient Coordinator

Job Summary:

Provides assistance to new patients seeking medical care, including: assistance with the application, acquiring information about insurance coverage or self-pay status, accurately registering the patient, explaining the sliding-fee discount and obtaining the appropriate income documentation when applicable, verify income information for all remote sites, enter income information, and scheduling the first appointment. Provides assistance with other functions of the business office, including: responding to telephone inquiries, verifying active insurance coverage status on day prior to appointment, making appointment reminder calls, and other related duties.

Responsibilities:

· Welcome all patients to the practice by greeting them in a pleasant, professional manner.

· Conduct incoming/outgoing calls to patients in response to new patient referrals.

· Assist patients with the completion of all necessary intake paperwork.

· Create new patient charts using the practice management and EMR system.

· Obtain all necessary demographic and insurance information.

· Conduct insurance checks prior to scheduling a patient to ensure in-network eligibility.

· Assign and schedule new patients according to practice referral guidelines.

· Retrieve all records from outside physicians and hospitals that pertain to first appointment.

· Maintain accurate daily records of new patient tracking for administrative team.

· Protect patient privacy by adhering to the HIPAA confidentiality guidelines.

· Contribute to a team effort by communicating effectively with other departments, as needed.

· Maintain daily operations of the office by following standard policies and procedures.

· Other tasks as assigned for special projects.

Key Competencies:

· Strong verbal and written communication skills.

· Ability to establish and maintain effective working relationships.

· Demonstrates exceptional assessment, critical thinking, and customer service skills

· Ability to maintain emotional stability to cope with human suffering, emergencies, and other stresses

· Ability to seek out resources independently and work collaboratively

· Ability to collaborate, set priorities, and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations

· Ability to multitask efficiently

· Ability to communicate clearly with patients, families, visitors, healthcare team, physicians, administrators, leadership, and others

Additional Requirements:

· High school diploma or equivalent

· Basic grammar and spelling skills

· Basic typing, keyboard and computer skills and knowledge

· Great Customer Service Skills

· Medical Terminology-Oncology/Hematology Specific

· Basic computer knowledge