We are seeking a friendly, organized, and patient-focused New Patient Coordinator to join our team. This position is responsible for creating a welcoming experience for new patients and helping them smoothly navigate the scheduling, registration, and onboarding process.
Responsibilities
Respond to new patient inquiries by phone, email, and other communication channels
Schedule and coordinate new patient appointments
Collect and verify patient demographic and insurance information
Explain office procedures, appointment expectations, and required paperwork
Coordinate referrals, records, and other documentation as needed
Communicate with patients regarding appointments and follow-ups
Maintain accurate and confidential patient records
Work closely with clinical and administrative staff to ensure a smooth patient experience
Provide excellent customer service and address patient questions professionally
Qualifications
Previous experience in a medical, healthcare, or customer service setting preferred
Excellent communication and interpersonal skills
Strong organizational and time-management abilities
Comfortable working with computers and scheduling/EHR systems (ECW)
Ability to handle confidential information professionally
Reliable, detail-oriented, and able to multitask in a fast-paced environment
Must have 1 year experiance
Insurance verification experiance required
Numbers & Facts
Location
THE WOODLANDS, TX
Job Type
Full-time
Skills
Communication Skillsunmatched
Customer Support/Serviceunmatched
Demographicsunmatched
Detail Orientedunmatched
Documentationunmatched
Health Insuranceunmatched
Healthcare Customer Serviceunmatched
Interpersonal Skillsunmatched
Medical Record Systemunmatched
Medical Recordsunmatched
Multitaskingunmatched
Onboardingunmatched
Organizational Skillsunmatched
Plan Meetingsunmatched
Time Managementunmatched
Training/Teachingunmatched
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