New Patient Scheduling Coordinator
We are a dynamic medical specialty practice that makes patient care our top priority. At Colorado Kidney Care our employees are talented, passionate health care professionals who know how to provide excellent patient care and customer service. We look for people who have a strong work ethic, a positive outlook, and maintain a teamwork attitude with the skills to match.
The ideal candidate must possess excellent computer skills as we are an electronic medical records-based practice, as well as a track record of outstanding customer service and patient care skills. This position is based in our Administrative Office in Aurora. Our hours are Monday-Friday, 8:00am to 5:00pm.
We offer excellent benefits and competitive pay range of $23 - $24.50 per hour commensurate with current work experience. Employment at Colorado Kidney Care is contingent on successful completion of pre-employment screening and background check including Motor Vehicle Record.
Responsibilities and Duties:
- Scheduling Patient Appointments in EHR scheduling system via phone calls - this includes creating a new chart and entering all demographics, insurance info., provider info., etc.).
- Scheduling office appointments for 40 providers at 6 outpatient clinics
- Sending weekly New Patient Packets via email to patients
- Heavy communication with many providers and clinic staff members via email and EHR system to coordinate scheduling appointments for new patients.
- Looking patients up in many online hospital - Lab - Imaging - HIE portals to retrieve medical records and demographic information.
- Entering patient information in scheduling tracking spreadsheets and keeping these current and accurate
- Sending Medical Records Requests to refer to provider practices for new patient appointments
- Answering and triaging incoming calls for the scheduling dept.
- Distribution of incoming correspondences
- Attaching Patient Records and Administrative Documents in EHR patient charts.
- Reviewing patient charts prior to appointments to ensure all records are in charts.
- Utilization and Maintenance of Microsoft Outlook
- Cross coverage of other duties as needed & other duties assigned
Essential Skills and Experience:
- Candidate must have two years of recent work experience in the medical field
- Candidate must have at least one year of patient scheduling experience
- High school diploma or GED
- Professionalism in appearance, behavior, and communication
- Expected to have excellent phone communication and etiquette skills
- Works with others in a cooperative and supportive manner
- Displays patience and compassion in all patient interactions
- Ability to effectively multitask and frequently re-prioritize your workload throughout the workday in a fast-paced environment
- Possess solid time management and attention to detail skill sets
- Possess an intermediate skill level with Microsoft Word, Excel, and Outlook
- Ability to navigate the internet proficiently and
- Expected to function at a high level of efficiency without constant supervision and work well as part of a team
We offer competitive pay and excellent benefits including:
- Medical, dental, vision and life insurance
- 401K Plan
- Education reimbursement
- Holiday pay and generous paid time-off plan