New Sales Coordinator

About Welch Equipment

Welch Equipment Company is the premier provider of material handling solutions and represents equipment from the world's #1 manufacturers. Our culture of continuous improvement, or Kaizen, is embedded throughout the organization and is only one of themany "tools" to our success in supporting our employees.

Our core values are:

• Customer Commitment
• Integrity & Accountability
• Respect and Teamwork
• Act with Urgency

Our goal is to provide our employees with the tools needed to build a successful career, not just a job. We provide top notch support for our technicians in the form of manufacturer training, tech support, field service supervisors, on the job training in a controlled environment, cutting-edge technology and leaders trained to support.

We are seeking employees who are ready to join a culture of continuous improvement, positive attitude, and servant leadership. If that's you come build your career with us at Welch Equipment Company and let's continue to set the standard!

Benefits

• Low-cost Medical, Dental, Vision insurance
• STD, LTD, and Life insurance
• Accrued Paid Sick Leave and PTO
• 401(k) match
• Compensation range: $26.00 - $29.00 / hour depending on experience

Brief Position Description

As a Sales Coordinator, you play a critical role in ensuring every new equipment purchase meets our customers' expectations You'll collaborate closely with Sales Representatives and Sales Leadership throughout the entire order-to-delivery process, reviewing documentation for accuracy. Serving as a liaison between internal departments and the sales team, you'll ensure necessary approvals are in place, maintain up-to-date reporting, and meet requested deadlines. This role demands strong customer service skills in a fast-paced environment, where multitasking and prioritization are key.

Job Type and Schedule: Full time, M-F 8-hour shift

Responsibilities

• Perform preliminary and periodic checks on orders to ensure completeness and accuracy
• Process and coordinate orders for Sales Reps, ensuring accuracy and timeliness
• Create and process purchase orders to vendors
• Maintain the order management system, ensuring accuracy of booking/billings, commissions, and gross profit
• Ensure all PO and internal invoice costing is accounted for and accurate prior to customer invoicing
• Complete accurate customer billing based on order info in management system
• Collaborate with internal teams to ensure smooth delivery and post-sale support
• Handle relevant incoming customer billing inquiries and resolve billing-related issues
• Ensure all documentation in sales orders meet audit requirements
• Ability to work in a constant state of alertness and safe manner
• Other duties as assigned

Requirements and KSAs

• Proficiency with MS Office suite
• Experience with SAP, Oracle, Vsimple/Monday/or other workspace program preferred
• Must be self-structured with a high level of thoroughness, capable of managing tasks independently and efficiently
• Ability to multi-task, manage multiple assignments and tasks, and set priorities
• Demonstrates a strong sense of accountability, and ownership over responsibilities and outcomes.
• Ability to critically think and problem-solve in a variety of situations; think outside the box
• Ability to build and maintain strong relationships with vendors and internal teams, fostering trust and collaboration.
• Previous experience in lean management / process improvement projects a plus
• 3+ years in a sales support or customer service role, demonstrating proficiency in supporting sales operations and customer interactions.
• High school diploma or GED required.