New Student Navigator (part-time)

Posting Details

Posting Summary

Working Title New Student Navigator (part-time) Role Title Education Support Spec III Role Code 29144-SW FLSA Nonexempt Pay Band 04 Position Number 290W0621 Agency Brightpoint Community College Division Brightpoint Community College (Div) Work Location Chesterfield - 041 Hiring Range $25.00 Hourly Emergency/Essential Personnel No EEO Category 5-Paraprofessionals Full Time or Part Time Part Time Does this position have telework options? -Telework options are subject to change based on business needs- Does this position have a bilingual or multilingual skill requirement or preference? Work Schedule

Candidates must be able to work a flexible schedule including some evenings and occasional weekends. Up to but not guaranteed a maximum 29 hours/week, depending on student need (hours will vary throughout the year).

Sensitive Position No Job Description

Brightpoint Community College is a two-year public institution of higher education and is one of the largest of Virginia's 23 community colleges. The college is located within the Greater Richmond metropolitan area. It serves students and the community at its two campuses, in Chester and Midlothian; online; and in locations throughout its service area. Brightpoint Community College's mission is to provide quality educational opportunities that inspire student success and community vitality. It envisions a success story for every student.

Brightpoint Community College invites applications for the Part-Time New Student Navigator position. This position will provide direct support to prospective and newly admitted students, with a particular focus on concurrent enrollment students, while also assisting with general onboarding, advising, and registration support for new and continuing students.

The part-time New Student Navigator/Advisor will:

• Assist concurrent enrollment students through the application, documentation, advising, and registration process.
• Review concurrent enrollment documentation, including high school permission forms, parent/guardian forms, transcripts, and placement-related materials as appropriate.
• Communicate with students and families regarding missing documentation, next steps, deadlines, and registration requirements.
• Provide general advising and onboarding support to new, returning, and continuing students.
• Assist students with course selection, registration steps, program information, holds, student account access, and college resources.
• Use Navigate, SIS, and other college systems to document student interactions, track progress, and support follow-up.
• Support Help Hub operations through virtual, phone, email, and in-person student assistance.
• Refer students to appropriate college resources, including financial aid, admissions and records, placement support, accessibility services, tutoring, and payment resources.
• Participate in onboarding events, registration support initiatives, and peak enrollment activities as needed.
• Maintain accurate records of student contacts and advising-related support.
• Provide excellent customer service while ensuring students receive accurate and consistent information.

Special Assignments

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

KSA's/Required Qualifications

Experience working with students, customers, or the public in an educational, advising, enrollment, or student services setting. Strong communication, organization, and problem-solving skills. Ability to explain complex processes clearly to students and families. Ability to manage multiple priorities in a fast-paced environment. Comfort using technology, databases, email, and student information systems. Commitment to student success, access, and reducing barriers to enrollment.

Additional Considerations

Significant experience working with high school or college students. Competency in customer relationship management (CRM) software and/or student information systems. Expertise in one or more of the following : college admissions, advising, financial aid/services, etc.

Operation of a State Vehicle No Supervises Employees No Required Travel

May travel between campuses

Posting Detail Information

Posting Number WGE_3242P Recruitment Type General Public - G Number of Vacancies Multi-Hire Position End Date (if temporary) Job Open Date 06/22/2026 Job Close Date 07/06/2026 Open Until Filled Agency Website www.brightpoint.edu Contact Name Cassandra Davidson Email cdavidson@brightpoint.edu Phone Number Special Instructions to Applicants

In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155

Additional Information Background Check Statement Disclaimer

The selected candidate's offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth's Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/

EEO Statement

The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.

ADA Statement

The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.

E-Verify Statement

VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.

Quicklink for Posting https://jobs.vccs.edu/postings/97314

Supplemental Questions

Required fields are indicated with an asterisk (*).

• • Do you have prior working experience using student information systems (SIS)?

• Yes

• No

• • Describe your experience assisting students with onboarding or course registration.

(Open Ended Question)

Applicant Documents

Required Documents

Optional Documents

• Resume
• Cover Letter/Letter of Application
• Unofficial Transcripts
• Alternative Hiring Process Letter