Job Description
Find your calling at Mercy!
Join Mercy and Make a Difference
Mercy Audiology is seeking a compassionate, detail-oriented Hearing Technician to join our growing team in O'Fallon, Missouri. This position plays a vital role in supporting audiology services and newborn hearing screening programs while creating an exceptional experience for patients and families.
If you enjoy working in healthcare, providing outstanding customer service, and helping patients improve their quality of life through hearing care, we'd love to hear from you.
Position Details:
What You'll Do
As a Hearing Technician, you will support both clinical and administrative functions within our Audiology department, including:
- Perform newborn hearing screenings utilizing OAE and ABR testing methods
- Obtain and document appropriate patient and family history information
- Provide excellent customer service to patients, families, and healthcare professionals
- Assist with patient check-in, registration, scheduling, and front desk workflows
- Support hearing aid services, including non-billable hearing aid maintenance and repairs
- Collaborate with audiologists, nursery staff, and other healthcare team members to ensure seamless patient care
- Maintain accurate documentation and patient records
- Follow all safety, infection prevention, confidentiality, and patient rights policies
- Adapt schedules and workflows to meet patient volume and operational needs
- Learn and implement new audiology technologies and equipment as they become available
What We're Looking For
Minimum Qualifications
- Associate degree or equivalent college credit
- Strong communication and interpersonal skills
- Ability to work independently and accurately
- Customer-focused approach with a passion for helping patients and families
- Ability to work effectively with healthcare professionals and the public
Preferred Qualifications
- Bachelor's degree in a healthcare-related field
- Previous patient care experience
- Previous hearing testing or audiology experience
- Experience working in a medical office, clinic, or hospital setting
Why Mercy?
At Mercy, our mission is clear: bringing to life a healing ministry through compassionate care and exceptional service.
This position offers:
Full-time schedule (40 hours/week)
No weekends
No holidays
Stable daytime hours
Opportunity to work alongside experienced audiologists
Meaningful patient interactions with infants, families, and adults
Career growth within a nationally recognized healthcare organization
Supportive and mission-driven work environment
About Mercy Audiology
Mercy Audiology provides comprehensive hearing healthcare services, including newborn hearing screening, diagnostic testing, hearing aid services, and patient education. Our team is committed to delivering exceptional care while helping patients and families navigate their hearing healthcare journey with confidence.
Apply today and help Mercy continue its mission of delivering compassionate, patient-centered care to our communities.
Why Mercy?
From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.
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Numbers & Facts
| Location | O'Fallon, MO |
| Industry | Healthcare Services |
| Company Size | 10,000 employees or more |
| Year Founded | 1986 |
| Website | https://www.mercy.net/ |
About Company
Our Mercy health system was founded by the Sisters of Mercy in 1986. But our heritage goes back more than 185 years. It began with an Irish woman named Catherine McAuley, who wanted to help the poor women and children of Dublin. Though Catherine had a modest upbringing, she received an unexpected inheritance that allowed her to fulfill her dreams. In 1827, she opened the first House of Mercy in Dublin, intending to teach skills to poor women and educate children. Many volunteers came to help. A few years later, Catherine founded the Sisters of Mercy, the first religious order not bound to the rules of the cloister, whose Sisters were free to walk among the poor and visit them in their homes. By the time Catherine died in 1841, there were convents in Ireland and England, and in 1843, the Sisters of Mercy came to the United States. In 1871, they traveled to St. Louis and from there throughout the Midwest, beginning what would, today be known as Mercy.
Mercy, named one of the top five large U.S. health systems in 2018, 2017 and 2016 by IBM Watson Health, serves millions annually. Mercy includes more than 40 acute care and specialty (heart, children’s, orthopedic and rehab) hospitals, 800 physician practices and outpatient facilities, 44,000 co-workers and 2,100 Mercy Clinic physicians in Arkansas, Kansas, Missouri and Oklahoma. Mercy also has clinics, outpatient services and outreach ministries in Arkansas, Louisiana, Mississippi and Texas. In addition, Mercy's IT division, Mercy Technology Services, supply chain organization, ROi, and Mercy Virtual commercially serve providers and patients in more than 20 states coast to coast.
Skills
- Administrative Skillsunmatched
- Audiologyunmatched
- Certified Medical Assistantunmatched
- Child and Youth Servicesunmatched
- Clinical Supportunmatched
- Communication Skillsunmatched
- Customer Relationsunmatched
- Customer Support/Serviceunmatched
- Detail Orientedunmatched
- Documentationunmatched
- Electronic Medical Recordsunmatched
- Healthcareunmatched
- Healthcare Administrationunmatched
- Healthcare Customer Serviceunmatched
- Hospitalunmatched
- Hospital Administrationunmatched
- Interpersonal Skillsunmatched
- Maintenance Servicesunmatched
- Medical Assistanceunmatched
- Medical Officeunmatched
- Medical Office Administrationunmatched
- Medical Recordsunmatched
- Organizational Skillsunmatched
- Outpatient Careunmatched
- Patient Administrationunmatched
- Patient Assessmentunmatched
- Patient Careunmatched
- Patient Educationunmatched
- Patient Registrationunmatched
- Quality Assurance Methodologyunmatched
- Quality of Careunmatched
- Quality of Lifeunmatched
- Team Playerunmatched
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