NiCE CCaaS Developer

Artech LLC

Allentown, PA

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JOB DETAILS

SKILLS

Application Integration, Artificial Intelligence (AI), Artificial Intelligence (AI) Natural Language, CRM Integration, Call Centers, Conversation Engine, Internet Application, Leading Edge Technology, Multimedia, Natural Language Processing (NLP), Online Chat, Programming Tools, Quality Management, Screen Pops, Short Messaging Service (SMS), Software Design, Software Development, Voice Chat, Voice Products, Voice Response Systems

LOCATION

Allentown, PA

POSTED

6 days ago

NiCE CCaaS Developer
Remote

Resource who are both skilled and certified in NiCE CXOne, and who could support IVR development and deployment via Ci/CD pipelines.
Experience across functional and technical Voice and Non-Voice solutions: Conversational AI, NLU, NLP, SMS, Email, Chat, web etc. applications solutions using application development tools.
Experience in implementing at least 1 NICE inContact / CXone project a must (which involves integration with CRM as well as Agent screen pop), design and application experience on implementing multichannel self-service/IVR and DFO solution.

Experience and knowledge of Contact Center Solution Infrastructure Components : Those around routing, reporting, recording, multi-media (SMS, email, chat) WhatsApp, outbound, callback & inbound IVR solutions, chatbot, voice Bot
Knowledge of Web Integration with Orchestration applications : Use AI and Natural Language processing (NLU Engines), knowledge of cutting-edge technologies including chat and voice Bot, AI, RPA
Experience in auxiliary systems: Including WFM, Recording, Virtual Hold, Quality Management will be a plus.

About the Company

Artech LLC

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