The NICE CXone Architect will lead the design and implementation of enterprise‑scale contact center solutions, driving the migration from Cisco UCCE/UCCX to NICE CXone. This role defines the end‑to‑end architecture, ensures platform scalability and security, and provides technical leadership across integrations and deployment.
Lead the migration from Cisco UCCE/UCCX to NICE CXone cloud solutions.
Define the overall enterprise contact center architecture, ensuring scalability, security, and compliance.
Design end‑to‑end NICE CXone architectures, including routing, channels, and workforce systems.
Map Cisco capabilities to NICE CXone modules to ensure feature parity.
Develop a migration roadmap, including phased cutovers and risk mitigation strategies.
Define integration patterns for CRM, WFM, reporting, telephony, and middleware systems.
Provide architectural guidance to developers, engineers, and cross‑functional teams.
Review and approve solution designs, scripts, and system integrations.
Deep expertise in NICE CXone architecture and Cisco UCCE/UCCX platforms.
Strong understanding of SIP, VoIP, telephony, and cloud infrastructure (AWS/Azure).
Experience with APIs, middleware
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