Job Description
NICE CXone Cognigy Aentic AI Developer
- Minimum 3 years of experience in Conversational AI, Virtual Agent, Chatbot, Bot Development, or Contact Center AI platforms.
- Hands-on experience with Cognigy.AI and NICE CXone / NICE Mpower Agentic AI solutions.
- Strong understanding of NLP, NLU, intent/entity design, dialogue management, and conversational design.
- Experience with voice bot / chatbot design for customer service and contact center workflows.
- Proficiency in JavaScript, Node.js, Python, REST APIs, webhooks, JSON and XML.
- Exposure to GenAI / LLM platforms such as Azure OpenAI, OpenAI GPT, or Vertex AI.
Design, develop, and customize Cognigy.AI and NICE CXone Agentic AI conversational solutions.
- Build and maintain flows, intents, entities, context management, business logic, and dialogue orchestration.
- Develop AI-powered virtual agents for voice and digital customer interaction channels.
- Integrate Cognigy.AI with NICE CXone, Salesforce Agent Voice, ServiceNow, CRM, knowledge bases, and enterprise systems.
- Configure Agent Assist, Knowledge AI, virtual agents, and AI-powered customer journeys.
- Develop API/middleware components; support testing, troubleshooting, tuning, deployment, and production support.
- Work with architects
- Cognigy.AI Platform
- NICE CXone / NICE Mpower / Agentic AI
- NICE CXone Studio, Digital Experience, Agent Assist, Knowledge AI
- REST APIs, Webhooks, JSON, XML
- JavaScript, Node.js, Python
- Salesforce Agent Voice, ServiceNow, CRM integrations
- Azure OpenAI / OpenAI GPT / GenAI / LLM platforms
- Git, DevOps, CI/CD tools
Salary Range- $85,000-$120,000 a year
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#LI-VX1
Numbers & Facts
| Location | Detroit, MI |
| Salary | $85,000–$120,000 Per Year |
Skills
Application Programming Interface (API)unmatched
Artificial Intelligence (AI)unmatched
Artificial Intelligence (AI) Agentsunmatched
CRM Integrationunmatched
Call Centersunmatched
Continuous Deployment/Deliveryunmatched
Continuous Integrationunmatched
Conversation Engineunmatched
Customer Relationsunmatched
Customer Relationship Management (CRM)unmatched
Customer Support/Serviceunmatched
DevOpsunmatched
Gitunmatched
JSONunmatched
JavaScriptunmatched
Knowledge Baseunmatched
Microsoft Windows Azureunmatched
Middlewareunmatched
Natural Language Processing (NLP)unmatched
Node.jsunmatched
Production Supportunmatched
Python Programming/Scripting Languageunmatched
REST (Representational State Transfer)unmatched
Salesforce.comunmatched
ServiceNowunmatched
Testingunmatched
XML (EXtensible Markup Language)unmatched
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