Job Description
Job Title: Nice CXOne Senior Developer
Duration- Fulltime Permanent
Location: Detroit, MI (Remote)
Job Description:
Nice CXOne Senior Developer
" Minimum 3 years of experience in contact center related technologies and experience in NICE CXone IVR & Bot Development using Mpower studio
" Hands-on experience with NICE CXone development (Studio, APIs, scripting).
" Strong understanding of Cisco UCCE/UCCX call flows and routing logic.
" Proficiency in programming languages (JavaScript, Python, or .NET).
" Experience with REST APIs, web services, and data exchange formats (JSON, XML).
" The NICE CXone Developer Engineer will be responsible for designing, developing, and customizing NICE CXone applications
" Build integrations between CXone and enterprise systems (CRM, WFM, reporting tools).
" Support the migration from Cisco contact center platforms (UCCE/UCCX) to NICE CXone
" Translate Cisco call flows and routing scripts into NICE CXone equivalents.
" Work with NICE CXone APIs, RESTful services, and connectors for third-party systems.
" Develop automation scripts for provisioning and configuration.
" Work closely with infrastructure engineers, QA teams, and Cisco/NICE support.
" Prepare technical documentation, migration guides, and code repositories.
Duration- Fulltime Permanent
Location: Detroit, MI (Remote)
Job Description:
Nice CXOne Senior Developer
" Minimum 3 years of experience in contact center related technologies and experience in NICE CXone IVR & Bot Development using Mpower studio
" Hands-on experience with NICE CXone development (Studio, APIs, scripting).
" Strong understanding of Cisco UCCE/UCCX call flows and routing logic.
" Proficiency in programming languages (JavaScript, Python, or .NET).
" Experience with REST APIs, web services, and data exchange formats (JSON, XML).
" The NICE CXone Developer Engineer will be responsible for designing, developing, and customizing NICE CXone applications
" Build integrations between CXone and enterprise systems (CRM, WFM, reporting tools).
" Support the migration from Cisco contact center platforms (UCCE/UCCX) to NICE CXone
" Translate Cisco call flows and routing scripts into NICE CXone equivalents.
" Work with NICE CXone APIs, RESTful services, and connectors for third-party systems.
" Develop automation scripts for provisioning and configuration.
" Work closely with infrastructure engineers, QA teams, and Cisco/NICE support.
" Prepare technical documentation, migration guides, and code repositories.
Numbers & Facts
| Location | Detroit, MI (Remote) |
| Industry | Computer/IT Services |
| Company Size | 500 to 999 employees |
| Year Founded | 1990 |
| Website | http://q1tech.com/ |
About Company
Q1 consists of experienced and recognized experts providing the capability to respond to market demand in order to provide professional services for our clients including Enterprise software implementations, application integration and technical / functional support.
Q1 has steadily grown into a Quality IT services and solutions organization with the average experience of our team being over 10 years. We have continuously met or exceeded client expectations by delivering professional services and project implementations on time and under budget to help clients truly recognize return on investment.
Skills
- Application Programming Interface (API)unmatched
- Call Centersunmatched
- Call Routingunmatched
- Cisco CTI Solutionsunmatched
- Cisco Network Systemsunmatched
- Customer Relationship Management (CRM)unmatched
- Data Formatsunmatched
- JSONunmatched
- JavaScriptunmatched
- Microsoft .NETunmatched
- Programming Languagesunmatched
- Python Programming/Scripting Languageunmatched
- Quality Assuranceunmatched
- REST (Representational State Transfer)unmatched
- Scripting (Scripting Languages)unmatched
- Technical Writingunmatched
- Voice Response Systemsunmatched
- Web Servicesunmatched
- XML (EXtensible Markup Language)unmatched
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