Application Programming Interface (API), Automatic Call Distributor (ACD), Business Architecture, Call Center Operations, Call Centers, Customer Relations, Documentation, Financial Services, Information Technology & Information Systems, Leadership, Online Chat, Presentation/Verbal Skills, Problem Solving Skills, Quality Assurance, Requirements Management, Software Design for Test (SDET), Voice Response Systems
Work Location with Zip code: FORT MILL, SC 29715
Must have skills:- 10 years overall IT experience with strong contact center transformation background.
- 5 years of NICE CXone architecture, solution design, or implementation experience.
- Strong understanding of contact center operations, routing strategy, IVR, ACD, live chat, digital engagement, and callback management.
- Hands-on experience with enterprise integrations and API-based platform design.
- Ability to lead design discussions independently with client stakeholders and delivery teams.
- Financial services domain experience is preferred.
Good to Have Skills- Strong client-facing communication and stakeholder management skills.
- Ability to facilitate workshops and translate business requirements into architecture decisions.
- Strong problem-solving mindset with ownership of risks, dependencies, and design clarifications.
- Ability to work closely with PM, developers, QA/SDET, operations, and client SMEs.
- Clear documentation discipline and ability to present options, trade-offs, and recommendations.
Minimum years of experience: 10 years
Education: Bachelor's or Master of Engineeringe
eTeam Inc.
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