NICE CXone Support Engineer

IDR is seeking a NICE CXone Support Engineer to join one of our top clients for an opportunity in Knoxville, Tennessee. This role is ideal for professionals with basic to mid-level knowledge of NICE CXone, focusing on support, configuration, and administration within a healthcare environment. The position involves managing auto attendants and providing Level 2 support for NICE CXone configuration and policy management.

Position Overview for the NICE CXone Support Engineer:

• Manage and configure auto attendants in NICE CXone.
• Provide Level 2 support for NICE CXone environment issues.
• Perform configuration management and policy administration tasks.
• Support troubleshooting and resolution of environment issues.
• Collaborate with team members to ensure smooth system operations.

Requirements for the NICE CXone Support Engineer:

• Basic to mid-level knowledge of NICE CXone.
• Experience supporting NICE CXone environments and troubleshooting Level 2 issues.
• Familiarity with configuration management and policy administration within NICE CXone.
• Ability to work onsite in Knoxville, Tennessee, or in a hybrid schedule.
• Strong communication skills and attention to detail.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws.

To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here.

Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications.

If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-inc.com